Xcelerate Outsourcing Information

Our products and services offering includes, (inter alia), customer services, sales campaigns, credit control, debt recovery, lead generation, marketing & research, account enquiries, and contact centre help-desks. We are also an authorised FSP (financial services provider) in terms of the FAIS (financial advisory and intermediary services) Act. Founded in May 2009 with a small 16 seat call centre, Xcelerate had relocated a year later (in May 2010) to bigger and better premises. Having been established for 4 years in May 2013, the company is now embarking on its second growth phase and has expanded into a new call centre facility with a total capacity of 120 call centre seats. The company is well positioned for even further growth in the BPO and call centre space in the future. Our aim is to complement our client's existing service and sales channels by supporting or marketing their products/services through our contact centre and back-office infrastructure. Being members of various business organisations and industry bodies, we have access to a well resourced network of service providers (ICT, T&D and other) and professionals in the BPO industry which will enhance our ability to deliver superior results on any campaign. Our value proposition is the accumulation of various consumer and commercial databases, combined with high quality VOIP technology, and the availability of a massive agent skills pool in Pietermaritzburg (Kwa-Zulu Natal). All of these represent value-added components which positions us very strategically in our quest to develop tailor-made solutions to clients on a local and international level. In our drive to increase our seating capacity, we have taken a conscious decision to utilise a differentiated strategy and aspire to offer a superior quality offering to clients in a manner that creates exceptionally high value, and at a cost lower than that of our competitors. Copyright Xcelerate © 2013. All Rights Reserved.