2021 -now Workforce Management Planning and Analytics Manager @
2020 -2021 Manager, Workforce Management @
2019 -2019 Sr. Manager Vendor and Affiliate Risk @
2015 -2019 Sr. Manager Tools and Reporting @
2012 -2015 Sr. Business Operations Analyst and Contract Management Business Liaison @
1996 -2012 Manager and Supervisor and Analyst and Associate – Workforce Management @
Willie Waller Skills
Process Improvement
Leadership
Strategic Planning
Analytics
Customer Service
Management
Team Building
Contact Centers
Customer Experience
Cross-functional Team Leadership
Vendor Management
Training
Customer Satisfaction
CRM
Call Centers
Account Management
Analytical Skills
Change Management
Workforce Management
Business Process Improvement
Operations Management
Contract Management
Risk Management
Mentoring
Microsoft Office
Time Management
Willie Waller Summary
Willie Waller, based in Columbus, OH, US, is currently a Workforce Management Planning and Analytics Manager at Colibri Group. Willie Waller brings experience from previous roles at TruGreen, Alliance Data card services - Know More Sell More and Alliance Data Retail Services. With a robust skill set that includes Process Improvement, Leadership, Strategic Planning, Analytics, Customer Service and more. Willie Waller has 3 emails and 3 mobile phone numbers on RocketReach.
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