2015 -2017 Senior Program Manager, Customer Experience @
2012 -2015 Manager, Voice of the Player @
2009 -2012 Manager, Service Level and Workforce @
2008 -2009 Supervisor, Game Master Department @
2007 -2008 Specialist Game Master @
2006 -2007 Lead Account Representative @ Competitive Marketing Concepts
William Shepard Education
Franklin & Marshall College 2002-2006
William Shepard Skills
Data Architecture
Master Data Management
Data Governance
Video Games
Online Gaming
MMO
MMORPG
Customer Service
Customer Service Operations
Process Improvement
IEX
Google Analytics
Data Analysis
Microsoft Office
Computer Games
Social Games
Team Building
Management
Team Leadership
Quality Assurance
Gaming Industry
Leadership
User Experience
Strategic Partnerships
Customer Relationship Management (CRM)
SLQ
MySQL
Amazon Redshift
Strategic Planning
Customer Relationship Management Crm
Public Speaking
Program Management
Customer Relationship Management
William Shepard Summary
William Shepard, based in Los Angeles, CA, US, is currently a Senior Manager, Data Governance at FanDuel. William Shepard brings experience from previous roles at Disney Streaming, Hulu and Activision. William Shepard holds a 2002 - 2006 Franklin & Marshall College. With a robust skill set that includes Data Architecture, Master Data Management, Data Governance, Video Games, Online Gaming and more. William Shepard has 2 emails and 1 mobile phone numbers on RocketReach.
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