William Pimentel Email & Phone Number
ITSM Leader - Service Desk @ Truist
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William Pimentel Location
- Louisville, KY, US
William Pimentel Work
- ITSM Leader - Service Desk @ (December 2021 - Present)
- Fractional CTO and FDE and Technology Consultant – Clients (Finance, Logistics, Engineering) @ (October 2019 - Present)
- ITSM Leader – IT Infrastructure @ Office Depot / CompuCom (September 2016 - December 2021)
- IT Technical Lead and Sr. SysAdmin @ (January 2014 - October 2016)
William Pimentel Education
- Universidad ISPJAM. Santiago de Cuba
Master of Computer Science
1997-2002
William Pimentel Skills
- Artificial Intelligence (AI)
- Collaborative Problem Solving
- Continuous Improvement
- Customer Relationship Management (CRM)
- Data Analysis
- Data Center
- Data-driven Decision Making
- Disaster Recovery
- Enterprise Resource Planning (ERP)
- IT Integration
- IT Management
- IT Operations
- IT Service Management
- IT Solutions
- IT Strategy
- IT Strategy & Governance
- ITIL
- Incident Management
- Information Technology
- Knowledge Management
- Logistics Management
- Major Incident Management
- Microsoft 365
- Multi-cultural Team Management
- Networking
- OKTA
- People Management
- Process Automation
- Program Management
- Project Management
- Service Improvement
- ServiceNow
- Stakeholder and Vendor Engagement
- System Administration
- System Deployment
- Team Leadership
- Team Management
- Technical Support
- Technology Management
- Troubleshooting
- VMware
- VMware ESX
- VMware Infrastructure
- Vendor Management
- Virtualization
- Windows Server
- Active Directory
- Servers
- DHCP
- Microsoft Exchange
- Citrix
- Group Policy
- DNS
- VPN
- vSphere
- HP
- Windows 7
- Hyper-V
- Laptops
- Hardware
- Storage Area Networks
- Cisco Technologies
- Dell PowerEdge Servers
- Netbackup
- Powershell
- Cluster
- HP Proliant
- Server Architecture
- WSUS
- Help Desk Support
- Server Administration
- Software Installation
- Microsoft Technologies
- Workstations
- Symantec Endpoint Protection
- Operating Systems
- Microsoft Servers
- Terminal Services
- Backup Solutions
- A Certified
- High Availability
- SAN
- Computer Hardware
- Leadership
- Microsoft Office
- Marketing
- Symantec Endpoint
- Training
- Customer Service
- Management
- Hyper V
- Multi Cultural Team Management
- Certified
William Pimentel Summary
- William Pimentel, based in Louisville, KY, US, is currently a ITSM Leader - Service Desk at Truist. William Pimentel brings experience from previous roles at TekOmni Consulting, Office Depot / CompuCom and CompuCom. William Pimentel holds a 1997 - 2002 Master of Computer Science @ Universidad ISPJAM. Santiago de Cuba. With a robust skill set that includes Artificial Intelligence (AI), Collaborative Problem Solving, Continuous Improvement, Customer Relationship Management (CRM), Data Analysis and more. William Pimentel has 2 emails and 1 mobile phone numbers on RocketReach.
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