William Clancy Email
Director - End User Experience @ Datacom
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William Clancy Location
- Sydney, NSW, AU
William Clancy Work
- Director - End User Experience @ (July 2024 - Present)
- Director - CX Technology @ (November 2021 - July 2024)
- Associate Director @ (August 2017 - November 2021)
- General Manager Operations @ (January 2014 - August 2017)
- Divisional Manager - Australia @ (May 2012 - December 2013)
- Divisional Manager - Microsoft @ (February 2012 - May 2012)
- Divisional Manager - Microsoft @ (September 2010 - February 2012)
- Business Manager - Microsoft Customer Service @ (September 2008 - September 2010)
- Team Manager - Microsoft Customer service @ (June 2006 - September 2008)
- Knowledge Manager - Microsoft @ (February 2004 - June 2006)
- Microsoft Technical Support @ (June 2003 - February 2004)
- Customer Service Officer @ (February 2000 - April 2003)
William Clancy Education
- Macquarie Business School
Certificate of General Management (General Management)
2011-2012 - Western Sydney University
Bachelor of Technology - BTech
2001-2004 - University of Technology Sydney
Six Sigma Greenbelt
William Clancy Skills
- COPC
- Social Media Monitoring
- Six Sigma
- Customer Service
- Call Center
- Operations Management
- Contact Centre
- Outsourcing
- Process Improvement
- Customer Satisfaction
- Business Management
- Business Analysis
- BPO
- Project Planning
- Account Management
- Contact Centers
- Management
- Call Centers
- Project Management
- Service Delivery
- Technical Support
- Vendor Management
- IT Service Management
- ITIL
- Business Process Improvement
- Leadership
- Team Leadership
- Service Management
- Customer Experience
- Sla
- Stakeholder Management
- Change Management
- Team Management
- Project Delivery
- Managed Services
- Cloud Computing
- IT Management
- CRM
- IT Outsourcing
- Support
- Business Process Outsourcing Bpo
- Business Process Outsourcing
William Clancy Summary
- William Clancy, based in Sydney, NSW, AU, is currently a Director - End User Experience at Datacom. William Clancy brings experience from previous roles at Datacom. William Clancy holds a 2011 - 2012 Certificate of General Management in General Management @ Macquarie Business School. With a robust skill set that includes COPC, Social Media Monitoring, Six Sigma, Customer Service, Call Center and more. William Clancy has 1 emails on RocketReach.
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