2011 -2013 Manager, Boeing Inc. Enterprise Systems (Call Center) @
2008 -2011 Client Technical Support Specialist and Coach (Call Center) @
2007 -2008 Client and SMB Technical Support Agent @
2006 -2007 Supervisor – Resolution Expert Center (Call Center) @
2000 -2006 Night Manager and Auditor @
1993 -2000 1st Assistant Manager @
William Baskerville Education
Tennessee State University
BS, Computer Engineering
William Baskerville Skills
Performance Management
Leadership
Process Improvement
Cross-functional Team Leadership
Call Center
Data Quality Control
Onboarding
Microsoft Excel
PowerPoint
Call Centers
Management
Networking
Servers
SharePoint
Technical Support
XP
Customer Service
Team Building
Program Management
Windows XP
Business Process Improvement
Engineering
Operations
Social Media
Cross Functional Team Leadership
Microsoft Word
Public Speaking
William Baskerville Summary
William Baskerville, based in Nashville, TN, US, is currently a Director, IT Service and Support at Ingram Content Group. William Baskerville brings experience from previous roles at Asurion and Dell Computer Systems. William Baskerville holds a BS, Computer Engineering @ Tennessee State University. With a robust skill set that includes Performance Management, Leadership, Process Improvement, Cross-functional Team Leadership, Call Center and more. William Baskerville has 3 emails and 1 mobile phone numbers on RocketReach.
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