IT Specialist - Infrastructure Operations Manager @ (September 2016 - February 2020)
Manager, Systems Operations @ (April 2015 - September 2016)
Project Manager @ (December 2013 - March 2015)
Manager, Network Storage and Backup @ (March 2011 - November 2013)
Manager, IT Consulting @ (August 2006 - February 2011)
Manger, Network Infrastructure Team @ (January 2004 - July 2006)
Assistant Service Desk Manager @ (July 2002 - December 2003)
Senior Desktop Support Technician @ (December 2000 - June 2002)
Desktop Support Technician @ (May 1999 - November 2000)
Personal Account Representative @ (May 1997 - May 1999)
Will Gaines Education
University of Maryland
BA (Government & Politics)
Hood College
MBA (Finance)
Will Gaines Skills
Problem Solving
Coaching
Customer Service
Team Building
Team Leadership
IT Operations
Help Desk Management
IT Strategy
Network Operations
Computer Network Operations
Help Desk Support
Project Management
Leadership
System Administration
PMP
Active Directory
Network Security
Storage
IT Service Management
Data Center
Consulting
Networking
Cloud Computing
Disaster Recovery
NAS
Professional Services
Sales
Team Management
Management
Customer Satisfaction
Information Technology
Technical Support
Will Gaines Summary
Will Gaines, based in Washington, DC, US, is currently a Chief, Infrastructure Services Branch at National Heart, Lung, and Blood Institute. Will Gaines brings experience from previous roles at National Heart, Lung, and Blood Institute, Medical Science & Computing (MSC), SRA International and TerpSys. Will Gaines holds a BA in Government & Politics @ University of Maryland. With a robust skill set that includes Problem Solving, Coaching, Customer Service, Team Building, Team Leadership and more. Will Gaines has 2 emails and 1 mobile phone numbers on RocketReach.
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