White Cat Consultancy Ltd uses 22 technologies like Amazon Connect, Amazon Web Services (AWS), and Aspect Self Service. View White Cat Consultancy Ltd's complete Tech Stack.
White Cat Consultancy Ltd Customer Management Technology
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.
Aspect's Self Service is an AI-powered Interactive Text Response solutions such as Facebook Messenger or SMS chatbots, to mobile solutions fully integrated with the contact center _ digital self-service omni-channel experiences that leverage the latest generation of natural language understanding technologies and smartphone capabilities.
Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.
Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.
Genesys Outbound provides an innovative and tightly integrated outbound dialing solution that maximizes agent utilization and reduces call abandonments, enabling you to efficiently connect live contacts with contact center agents to improve campaign results.
White Cat Consultancy Ltd Platform And Storage Technology
Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.
Microsoft Exchange Online is a hosted email for business.
IIS (Internet Information Services) is an extensible web server created by Microsoft for use with Windows NT family
Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.
White Cat Consultancy Ltd Communications Technology
Aspect Unified IP is a unified, omni-channel customer service platform for managing interactions across email, chat, voice calls, SMS, social channels and more.
White Cat Consultancy Ltd HR Technology
Aspect EQ Workforce Management is an online solution for call center supervisors requiring accurate staff resource forecasting with remote self service access.
Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.
White Cat Consultancy Ltd Programming Languages And Frameworks Technology
ASP.net is an open source framework for building web applications and services with .NET and C#.
Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.
Font Awesome makes it easy to add vector icons and social logos to their website.
Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.
jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.
jQuery UI is a curated set of user interface interactions, effects, widgets, and themes built on top of the jQuery JavaScript Library.
Visual Basic .NET (VB.NET) is a multi-paradigm, object-oriented programming language, implemented on the .NET Framework.
White Cat Consultancy Ltd Devops And Development Technology
Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.
White Cat Consultancy Ltd Business Intelligence And Analytics Technology
SAP Business Objects helps companies empower their business users with anytime, anywhere access to key insights delivered in context with a flexible BI platform. Get ready to increase responsiveness, reduce IT costs and workload, and drive better decision making across their organization.
Top White Cat Consultancy Ltd Employees
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23
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Callum McGillivray
Junior Software Developer at White Cat Consultancy Ltd
Exeter, England, GB1
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