Wayne Hayes Email & Phone Number
Manager Workforce Management @ S3 Shared Service Solutions, LLC
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Wayne Hayes Location
- New York, United States
Wayne Hayes Work
- Manager Workforce Management @ (October 2021 - Present)
- Workforce Manager @ (October 2021 - Present)
- Workforce Management Supervisor @ (November 2013 - September 2020)
- Supervisor @ Time Warner Cable/Charter Communications (November 2013 - September 2020)
- Co Owner @ (October 2013 - January 2015)
- Sr. Workforce Management Analyst @ (September 2010 - November 2013)
- Sales Agent @ (January 2010 - September 2010)
- Regional Workforce Management Coordinator @ (July 2004 - August 2010)
- Workforce Coordinator @ (July 2004 - January 2010)
- Operations Command Center Lead @ (May 1999 - July 2004)
- Operations Lead @ TeleTech/Verizon (May 1999 - July 2004)
- Assistant Manager @ (January 1991 - May 1998)
Wayne Hayes Education
- Niagara University
Bachelor of Science (Criminology)
1991-1995 - Niagara University
Bachelor's degree (Criminology and Criminal Justice (Social Science))
Wayne Hayes Skills
- Customer Experience
- Aspect
- Team Building
- Centrevu
- Avaya Products
- Avaya
- Forecasting
- Troubleshooting
- Customer Satisfaction
- Crystal Reports
- Staff Management
- Vendor Management
- Team Leadership
- Process Improvement
- eWFM
- Workforce Management
- Microsoft Office
- MS Excel Pivot Tables
- Contact Centers
- Mentoring of Staff
- Microsoft Excel
- MS Project
- Avaya Technologies
- Business Process Improvement
- SQL
- Management
- Project Management
- Analytical Skills
- Outsourcing
- Call Centers
- Analysis
- Real Time Monitoring
Wayne Hayes Summary
- Wayne Hayes, based in New York, United States, is currently a Manager Workforce Management at S3 Shared Service Solutions, LLC. Wayne Hayes brings experience from previous roles at S3 Shared Service Solutions, LLC, Spectrum, Time Warner Cable/Charter Communications and Razr Analytics. Wayne Hayes holds a 1991 - 1995 Bachelor of Science in Criminology @ Niagara University. With a robust skill set that includes Customer Experience, Aspect, Team Building, Centrevu, Avaya Products and more. Wayne Hayes has 1 emails and 2 mobile phone numbers on RocketReach.
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Top S3 Shared Service Solutions, LLC Employees
Caroline Ryan
HR Business Partner
Halethorpe, MD, US
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Towson, MD, US
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Annette Ferrell
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Baltimore, MD, US
Carin Brown
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Baltimore, MD, US
Jeffrey Buell
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Mike Scully
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Linthicum Heights, MD, US
Jeff Bisegger
Contact Center Manager
Washington, DC, US
Teasa Reeves
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Gaithersburg, MD, US
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