Wayne Hayes Email & Phone Number
Manager Workforce Management @ S3 Shared Service Solutions, LLC
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Wayne Hayes Location
- New York, United States
Wayne Hayes Work
- 2021 -now Manager Workforce Management @
- 2021 -now Workforce Manager @
- 2013 -2020 Workforce Management Supervisor @
- 2013 -2020 Supervisor @ Time Warner Cable/Charter Communications
- 2013 -2015 Co Owner @
- 2010 -2013 Sr. Workforce Management Analyst @
- 2010 -2010 Sales Agent @
- 2004 -2010 Regional Workforce Management Coordinator @
- 2004 -2010 Workforce Coordinator @
- 1999 -2004 Operations Command Center Lead @
- 1999 -2004 Operations Lead @ TeleTech/Verizon
- 1991 -1998 Assistant Manager @
Wayne Hayes Education
- Niagara University
Bachelor of Science (Criminology)
1991-1995 - Niagara University
Bachelor's degree (Criminology and Criminal Justice (Social Science))
Wayne Hayes Skills
- Customer Experience
- Aspect
- Team Building
- Centrevu
- Avaya Products
- Avaya
- Forecasting
- Troubleshooting
- Customer Satisfaction
- Crystal Reports
- Staff Management
- Vendor Management
- Team Leadership
- Process Improvement
- eWFM
- Workforce Management
- Microsoft Office
- MS Excel Pivot Tables
- Contact Centers
- Mentoring of Staff
- Microsoft Excel
- MS Project
- Avaya Technologies
- Business Process Improvement
- SQL
- Management
- Project Management
- Analytical Skills
- Outsourcing
- Call Centers
- Analysis
- Real Time Monitoring
Wayne Hayes Summary
- Wayne Hayes, based in New York, United States, is currently a Manager Workforce Management at S3 Shared Service Solutions, LLC. Wayne Hayes brings experience from previous roles at S3 Shared Service Solutions, LLC, Spectrum, Time Warner Cable/Charter Communications and Razr Analytics. Wayne Hayes holds a 1991 - 1995 Bachelor of Science in Criminology @ Niagara University. With a robust skill set that includes Customer Experience, Aspect, Team Building, Centrevu, Avaya Products and more. Wayne Hayes has 1 emails and 2 mobile phone numbers on RocketReach.
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Top S3 Shared Service Solutions, LLC Employees
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Halethorpe, MD, US
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Towson, MD, US
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Annette Ferrell
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Baltimore, MD, US
Carin Brown
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Baltimore, MD, US
Jeffrey Buell
Chief Risk Officer (CRO)
Philadelphia, PA, US
Mike Scully
Chief Executive Officer
Linthicum Heights, MD, US
Jeff Bisegger
Contact Center Manager
Washington, DC, US
Teasa Reeves
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Atlanta, GA, US
Hazel Latalladi
Call Center Manager
Gaithersburg, MD, US
Claudia Pierson
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Elkridge, MD, US
Maria Stadler
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Lynbrook, NY, US
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