Wayne Hayes Email & Phone Number
Manager Workforce Management @ S3 Shared Service Solutions, LLC
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Wayne Hayes Location
- New York, United States
Wayne Hayes Work
- 2021 - now Manager Workforce Management @
- 2013 - 2020 Workforce Management Supervisor @
- 2013 - 2015 Co Owner @
- 2010 - 2013 Sr. Workforce Management Analyst @
- 2004 - 2010 Regional Workforce Management Coordinator @
- 1999 - 2004 Operations Command Center Lead @
Wayne Hayes Education
- Niagara University
Bachelor of Science (Criminology and Criminal Justice)
1991 - 1995 - Niagara University
Bachelor's degree (Criminology and Criminal Justice (Social Science))
Wayne Hayes Skills
- Customer Experience
- Aspect
- Team Building
- Centrevu
- Avaya Products
- Avaya
- Forecasting
- Troubleshooting
- Customer Satisfaction
- Crystal Reports
- Staff Management
- Vendor Management
- Team Leadership
- Process Improvement
- eWFM
- Workforce Management
- Microsoft Office
- MS Excel Pivot Tables
- Contact Centers
- Mentoring of Staff
- Microsoft Excel
- MS Project
- Avaya Technologies
- Business Process Improvement
- SQL
- Management
- Project Management
- Analytical Skills
- Outsourcing
- Call Centers
- Analysis
- Real Time Monitoring
Wayne Hayes Summary
- Wayne Hayes, based in New York, United States, is currently a Manager Workforce Management at S3 Shared Service Solutions, LLC. Wayne Hayes brings experience from previous roles at Spectrum, Razr Analytics, Time Warner Cable and GEICO. Wayne Hayes holds a 1991 - 1995 Bachelor of Science in Criminology and Criminal Justice @ Niagara University. With a robust skill set that includes Customer Experience, Aspect, Team Building, Centrevu, Avaya Products and more. Wayne Hayes has 2 emails and 2 mobile phone numbers on RocketReach.
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