Wales & West Utilities Information

We are Wales & West Utilities, your gas emergency and pipeline service. Everyday our skilled and dedicated team do their very best to keep our 7.5 million customers safe and warm, with a gas supply they can rely on and a level of service they can trust. We don’t sell gas, instead we use our 35,000 kilometre network of pipes to transport gas to homes and businesses across Wales and the south west of England. Connecting new customers, maintaining our gas network and responding to gas emergencies is all in day’s work, 24 hours a day, seven days a week, 365 days a year. It’s a vital service, and one we are very proud to deliver.