WAH Agent Information

WAH Agent, a subsidiary of vCustomer, is recognized globally for delivering solutions that stimulates growth for our clients. We understand that your strategic objectives and future plans determine the optimal solution for your business. Fortune 100 companies trust our expertise to achieve their business objectives by: • Reducing telemarketing costs in call centers • Improving call center operational efficiency • Understanding customer data to drive business decisions • Expanding market reach WAH Agent is uniquely positioned to meet your needs. Whatever the need, we deliver end-to-end solutions on-shore, off-shore, or with a blended approach. We’re flexible, and able to tailor a customized solution to match your budget and performance objectives. Transform every outbound telemarketing contact into sales, profit, and growth. Optimize your customer interactions with people, processes, and technology. Rely on WAH Agent’s 100 years of expertise to walk with you through the learning process and design a customized solution that is comfortable for you. Our goal is to improve your customer interaction, not to increase your call volume. If your goal is to expand market share, increase profitability, and deepen customer loyalty, WAH Agent can help. We optimize each customer interaction with people, best practices, and 24/7 technology. We listen, observe, and assess how your organization currently functions. Working within the parameters and budget of your project, we recommend the optimal solution concerning your modes of customer interaction, cost reduction, operational efficiency, and a flexible, scalable approach to increasing sales and profitability. There are six modes of customer interaction, and we recommend solutions for each mode. 1. Web-Based Interaction: Self-Serve or Form 2. Interactive Voice Response (IVR) – Speech 3. Live Agent 4. Email 5. Live Chat/ Live Voice 6. Survey