Vmark Information

Vmark is a boutique company that specializes in end-to-end call center solutions for large organizations. Since 2015, we have been providing professional consulting and support that encompasses the entire call center lifecycle, from establishing new centers, through improving their performance and efficiency, to training sales and service teams, and beyond. Our services include: + Consulting & training + Call center management course + Service & sales writing workshop + MBTI manager development workshop The Vmark team lives and breathes call centers. Our expertise comes from genuine practical experience in the field, because we don’t only advise organizations – we also manage call centers ourselves for various leading companies. This hands-on experience dealing with customer needs, technologies, challenges, and other issues enables us to understand the real requirements of each call center, as well as its managers and staff. The Vmark vision is to be Israel’s foremost professional knowledge hub for call centers, offering original, innovative content based on real experiences and actual activities from the diverse world of call center activities. Our training team and consultants not only bring comprehensive experience and a passion for the field, but also have proven success across many different organizations and situations.