Vitor Silva Email
Supervisor Atendimento lll Prevenção a Fraude @ Teleperformance
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Vitor Silva Location
- State of São Paulo, Brazil
Vitor Silva Work
- 2025 - now Supervisor Atendimento lll Prevenção a Fraude @
- 2024 - now Supervisor de atendimento ll -Flash @
- 2024 - now Supervisor de atendimento @
- 2023 - 2024 Team leader CX and Pós vendas @ Vizzion
- 2022 - 2023 Supervisor de atendimento @
- 2018 - 2022 Team Leader @
- 2016 - 2018 Sac and Backoffice Atendimento II Santander @
Vitor Silva Education
- UFBRA
Bacharelado (Occupational Therapy/Therapist)
2025 - 2029 - Unopar - Caieiras
MBA (Marketing Digital)
2020 - 2020 - FCE - Faculdade Campos Elíseos
superior (Human Resources Management/Personnel Administration, General)
2019 - 2020 - ETEC - Escola Técnica Estadual de São Paulo
(Técnico em química)
2014 - 2016
Vitor Silva Skills
- Metodologia OKR
- Varejo
- Serviços bancários
- comunicação asertiva
- Gestão de Kpi
- Métricas-chave
- Reclame Aqui
- Sucesso do cliente
- Resolução de conflitos
- Analise de causa e efeito
- Trabalho em equipe
- Faturamento
- Centrais de atendimento
- Melhoria de processos
- Experiência do cliente
- Desenvolvimento de liderança
- Motivação de equipes
- Gestão de desempenho
- Habilidades de supervisão
- Gestão de serviços de atendimento ao cliente
- Microsoft Office
- Resolução de problemas
- Gestão de projetos
- Liderança de equipe
- Negociação
- Atendimento ao cliente
- Gestão
- Microsoft Excel
- Microsoft Word
- Microsoft Windows
- Microsoft PowerPoint
- Gestão de equipes
- Terceirização e offshoring
- Gestao NPS
- Métricas de mídias sociais
- Serviço de atendimento ao cliente (SAC)
- Gestor de cobrança
- Gestao kpi
Vitor Silva Summary
- Vitor Silva, based in State of São Paulo, Brazil, is currently a Supervisor Atendimento lll Prevenção a Fraude at Teleperformance. Vitor Silva brings experience from previous roles at Teleperformance and Vizzion. Vitor Silva holds a 2025 - 2029 Bacharelado in Occupational Therapy/Therapist @ UFBRA. With a robust skill set that includes Metodologia OKR, Varejo, Serviços bancários, comunicação asertiva, Gestão de Kpi and more. Vitor Silva has 2 emails on RocketReach.
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