VitalVox Information

Why Choose VitalVox? Since 2008, we have been quietly revolutionizing our offerings in Contact Center Hosted Services by providing industry-specific, mission-critical PBX, ACD, and Contact Center Solutions. Utilizing the robust and infinitely scalable Indosoft's QSuite Platform, we bring you Contact Center as a Service (CCaaS) in multiple formats tailored to meet your specific requirements. This empowers you to focus on your outcomes while we ensure your technological success. Key Features: • Mission-Critical Focus: For us, mission-critical means delivering Call Survival—the ability to connect interactions seamlessly not just High Availability, providing a unified communications experience. • Modern and Simplified UI: Enjoy a contemporary and user-friendly interface for enhanced usability. • Intuitive Workflow: Administrators benefit from a simplified and intuitive workflow for efficient management. • Scripting Abilities: Equip your agents with scripting capabilities, allowing them to concentrate on effective communication. • Data Analytics Customization: Leverage data analytics tailored to your preferences, putting you in control. • Comprehensive Support: We provide support throughout your process, extending beyond onboarding to become an integral part of your team. • Automation & AI Integration: Benefit from automation and AI that enhance your workflows. Models: • Traditional CCaaS Model: Embrace the multi-tenancy model for scalability and effective monitoring of your infrastructure. • Hybrid, On-Premise or the Cloud: Enjoy the versatility of on-premise solutions with the cloud provider of your choice—AWS, Microsoft, or Google Cloud Provider. CCaaS is provided as a single instance, ensuring compliance with your enterprise requirements. • Customized Partner Solutions: Interested in selling CCaaS with unique functionality? Partner with us! We customize solutions to meet your needs and provide professional services to support your unique offerings.