CSI is the provider of Virtual Observer, a workforce engagement solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and Scoring, Speech Analytics, Agent Portal for E-learning and Agent Development, Surveying, Enterprise Workforce Management, and the solution offers integrations with CRM platforms such as Salesforce, Zendesk and Oracle Service Cloud. Virtual Observer offers a leading cloud-based workforce engagement solution and supports many cloud and premise-based telephony systems, including Five9, Avaya, Cisco, etc. CSI is a member of the Avaya DevConnect Technology Partners Program and the Cisco Solution Partners Program. CSI's Virtual Observer is the winner of the 2017 Saddletree Research "Achievement in Workforce Optimization" award.
| Website | http://www.csiworld.com |
| Revenue | $8 million |
| Employees | 9 (6 on RocketReach) |
| Founded | 1972 |
| Address | 165 Burnside Avenue, East Hartford, Connecticut 06108, US |
| Phone | +1 860-289-2151 |
| Fax | (860) 289-4462 |
| Industry | Telecommunications, Software Development & Design, Software |
| Web Rank | 511503 |
| Keywords | Workforce Optimization, Workforce Engagement, Call Center Software, Contact Center Solutions, Quality Assurance, Call Recording Software, Customer Service Improvement, Employee Monitoring, Remote Workforce Management, Speech Analytics, Contact Center Analytics, Team Performance, Performance Management, Quality Monitoring, Agent Performance, Customer Experience |
| Competitors | Zendesk Sell, RingCentral, NICE, Genesys, Verint, Dialpad, Freshworks, Five9, Talkdesk, Aspect Software +45 more (view full list) |
| SIC | SIC Code 73 Companies, SIC Code 737 Companies |
| NAICS | NAICS Code 5112 Companies, NAICS Code 511 Companies, NAICS Code 51 Companies |
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Virtual Observer Questions
The Virtual Observer annual revenue was $8 million in 2026.
Dave Brower is the President of Virtual Observer.
6 people are employed at Virtual Observer.
Virtual Observer is based in East Hartford, Connecticut.
The NAICS codes for Virtual Observer are [5112, 511, 51].
The SIC codes for Virtual Observer are [73, 737].
Top Virtual Observer Employees
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Dave Brower
President at Virtual Observer
East Hartford, CT, US22 -
Sam Laudati
Junior Sales Associate at Virtual Observer
Bristol, CT, US22 -
Carol Hansen
Business Manager at Virtual Observer
East Hartford, CT, US12 -
Rebecca Myrick
Moving Coordinator at Virtual Observer
Houston, TX, US2 -
Bill Campbell
Senior Software Developer at Virtual Observer
Wolcott, CT, US2
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