Virtual CSR, Inc Information

Virtual CSR is an industry leader automation and integration technologies for contact centers. Virtual CSR’s experience in speech technology, voice user interface design, unified desktop integration, and proven methodologies for planning, designing and deploying speech and desktop applications are unmatched within the industry. Virtual CSR’s leading platform and integration services allows our clients’ to quickly realize value through low upfront costs, accelerated time to market, advanced functionality, and substantial improvements in critical call center metrics (e.g. AHT and FCR) and customer service. We have heavily invested in and developed the best-of-breed technology and applications needed to seamlessly automate many call center functions and capabilities. Our world-class infrastructure and highly skilled service and training teams are ready to provide clients with Virtual CSR’s suite of reliable, scalable, advanced, and value-oriented solutions to create a lower cost and higher service level experience for our clients and customers.