Vipul Samat Email & Phone Number

Director Customer Service Operations @ Brocade

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Vipul Samat Location

California, United States

Vipul Samat Work

now Director Customer Service Operations @
now Director Customer Service Operations @ Vyatta (acquired by Brocade)
now Director of Support Services @ Oracle / Sun Microsystems / Netscape
now Director of Customer Success @
2024 -now Senior Director, GM Customer Success and Strategy @
2023 -now Limited Partner, Stage 2 Capital Catalyst @
2021 -now Product Advisory Board Member @
2018 -now Director General @ Cohesity (formerly Veritas Technologies)
2018 -2024 Senior Director and GM, Global Customer Success Business Unit @
2020 -2022 Advisor @ CASBN Inc
2016 -2018 Senior Director, Customer Success and Technical Services @
2016 -2018 Director of Customer Success @ Ellie Mae (now ICE FinTech)
2015 -2017 Advisor @ Strikedeck, a Medallia company
2014 -2015 Senior Director, Customer Success @
2011 -2014 WW Support Services Director and Vyatta - Senior Director Global Customer Success @
2010 -2011 Senior Manager, Global Customer Support @
2005 -2010 Senior Manager, Software Customer Service Delivery @
2001 -2005 Sr. Business Operations Manager @
1997 -2001 Sr. Customer Support Manager @

Vipul Samat Education

University of Colorado Boulder - Leeds School of Business
Certificate (Executive Development)
Middlesex University
Post Graduate Business Management (- Business Management and Finance)
Middlesex University
BTEC Business & Finance
University of Colorado Boulder
Executive Master of Management

Vipul Samat Skills

Value Realization
Investment Strategies
Executive Relationships
Customer Value
Customer Retention
Business Value
C-Level
Cloud Computing
Enterprise Software
Strategic Planning
Professional Services
CRM
SaaS
Management
Strategy
Leadership
Integration
Data Center
Process Improvement
Product Management
Organizational Development
Program Management
Business Development
Start-ups
Cross-functional Team Leadership
Sales Operations
Consulting
Go-to-market Strategy
Pre-sales
Strategic Partnerships
Project Management
Networking
Solution Selling
Salesforce.com
Training
Business Alliances
IT Strategy
Storage
Mergers & Acquisitions
Partner Management
Business Process Improvement
Team Management
Business Strategy
Executive Management
Sales Enablement
Business Process
E-commerce
Service Delivery
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Customer Service
Vendor Management
Team Building
Security
Troubleshooting
Outsourcing
Managed Services
E Commerce
Cross Functional Team
Start Ups
Business Analysis
Virtualization
Microsoft Word
Cross Functional Team Leadership
Change Management
Go To Market Strategy
Product Development
Pre Sales
Mergers and Acquisitions
Organizational
FrontPage
Identity Management
Finance
Sizes
Engagement
Directors
Americas
Responsibility
Workforce
Customer Support
Usa
IBM
Renewals
SQL
Open Source
Microsoft Office
Data Transformation
Shaping
Customer Relationship Management
Cost
Revenue
Collaborating
Offshore
Communication
Metrics Driven
Engineers
Business Services
Efficiencies
Mission Critical
Software Deployment
Google Groups
Savings
NetSuite
Network Appliance
London
LAN
Marketing
Encompassing
Sponsorship
VMS
Customer Experience
Service Providers
Meetings
Project Portfolio Management
Police Officers
Customer Success
Technical Support
FIX Protocol
Cris
Execution
High Touch
Advent
Technical Services
Root Cause
Post Sales
Netscape
Confluence
Directs
Strategies
Market
Police
World Class
Gap Analysis
ITIL Certified
Attrition
SAN
Global Transformation
WAN
Customer Base
SSL
PC
Pleasanton
Software Infrastructure
Vendors
Software
Sales
Presentation Skills
SSO
Zen
Articles
Dashboarding
Network Security
Offerings
Rackspace
Redwood
Shares
Delivery
Teaming
Document Management
Intelligence
Crime
Customer Portal
Organizational Restructuring
Escalation
Field Support
Culture
IP Networking
Cost Savings
APIs
Services Delivery
Reporting
Operations
Dynamic Leader
HTML
Colorado
Self Help
Java
Serving
Customer Advocacy
Rapport
America Online
Professional Services Delivery
Search
Technical Resources
Layers
Aol
Solution
Solaris
Browsers
Mid Size
Executive Development
Top Performer
PowerPoint
RMA
Sop
Information System
Thought Leadership
Channel
Green Belt
Sla
Tac
Go
Software as a Service Saas
Integrated Operations
TCP
San Jose
Adobe
CSM
Surveying
Presentations
Bridge
Newsletters
Chennai
Accounting
Sales Contracts
Customer Service Training
Engagements
Transformations
Key Performance Indicators
Sun Microsystems
From Scratch
Gcs
Command
Vyatta
CXO
Adoption
Hp Enterprise Solutions
24x7
Microsoft Access
Technical Training
Coaching
Accreditation
Metrics
Account Executives
Instrumental
CLI
Churn
Business Units
Global Teams
Social Influence
Loyalty Programs
Negotiation
Resources
Level 1
Call Centers
Work Ethic
Human Resources
Portals
Data Analytics
Bags
LDAP
Decision Making
Product Lines
India
Knowledge Base
Seattle
Ownership
Iplanet
Web Services
Knowledge Sharing
Keys
Web Applications
Software Integration
Amazon
Community
Negative
Gaps
New Hires
Tier 2
Global Services
Operational Excellence
Six Sigma
Performance Appraisal
Scratch
Membership
Business Operations
Electronics
Brocade
Customer Lifecycle Management
Network Administration
Escalation Process
Lunch
Plano
Versatile
Case Management
Registration
IDM
Design
Process Refinement
Applications
Budgets
San Francisco
Bea
Lan Wan
Microsoft
Business Requirements
Customer Relationship Management Crm
Corrective Actions
Data Systems
Platforms
Point of Contact
RFP
Knowledge Management
Executive Positions
Microsoft Excel
Customer Satisfaction
Texas
ASP
Customer Oriented
Edge
Business Alignment
FIX
Identity
GTM
Security Management
Technology Services
Recognition Awards
Piloting
SOW
JIRA
Dashboard
Oracle
Internal Audit
Engineering
Hardware
Written
Renewal
Product Lifecycle Management
Strategic Leadership
Siteminder
Partnerships
Technical Assistance
Author
C
Portfolio
Service Delivery Optimization
PRINCE2
Software as a Service

Vipul Samat Summary

Vipul Samat, based in California, United States, is currently a Director Customer Service Operations at Brocade. Vipul Samat brings experience from previous roles at Vyatta (acquired by Brocade), Oracle / Sun Microsystems / Netscape, Indix and Cohesity. Vipul Samat holds a Certificate in Executive Development @ University of Colorado Boulder - Leeds School of Business. With a robust skill set that includes Value Realization, Investment Strategies, Executive Relationships, Customer Value, Customer Retention and more. Vipul Samat has 6 emails and 1 mobile phone numbers on RocketReach.