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Viktor Hlaca Location
Croatia
Viktor Hlaca Work
2025 -now Product Manager - Agentic AI @
2024 -2025 Pre-Sales Solution Consultant at M+Tech @
2022 -2025 Presales Specialist and Business Analyst combo @
2020 -2022 Line of Business Manager @
2018 -2020 Writer @ www.cx.hr
2016 -2020 Journey manager @
2015 -2016 Coordinator of Business Development Department @
2013 -2016 Manager of techical department @
2006 -2013 Member of the board @ Optima OSN Inzenjering
2005 -2006 Member of the Board @ Optima Grupa d.o.o.
2004 -2005 Manager of technical department @ Optima Grupa
2003 -2004 Manager of CC and CRM Department @ Optima
2002 -2003 Manager of Sales of Professional Services Department @ Optima OSN
2001 -2002 Manager of Avaya Solution Department @ Optima OSN
2000 -2001 Manager of Development Department @ Optima OSN
1998 -2000 Network Analyst @ Optima OSN
1995 -1998 Tech support @
Viktor Hlaca Education
Faculty of Maritime studies, Rijeka
Univ. B. Eng. (Information Technology)
2008-2009
University of Maritime studies, Rijeka
Bachelor of Engineering (B.Eng.) (Electrical, Electronics and Communications Engineering)
1992-1995
Viktor Hlaca Skills
Telecommunications
Contact Centers
Integration
CRM
Pre-sales
IP
VoIP
Unified Communications
Project Management
Management
Avaya
Mobile Devices
Team Leadership
Avaya IP Telephony
Project Planning
SIP
Avaya Technologies
ASP.NET
C# 4.0
Linux
Asterisk
Cloud Computing
OpenLDAP
ITIL v3 Foundations Certified
ITIL
BCM
ISO 22301
BCMS
Team Management
Voice over IP (VoIP)
Customer Relationship Management (CRM)
Internet Protocol (IP)
Pre Sales
Voice Over Ip Voip
Analysis
Customer Experience Analysis
Business Development
Microsoft Excel
Public Speaking
Research
Networking
Customer Relationship Management Crm
Internet Protocol Ip
Strategic Planning
Session Initiation Protocol Sip
Reporting
Avaya Products
Customer Experience Consulting
Data Analysis
Customer Relationship Management
Business Analysis
Product Design
Solution Design
Consultative Sales
Business Strategy
Programming
Consultation
Service Design
Contact Center Design
Unified Communication
Technology Proficiency
Presentation Design and Delivery
Office Tools
Data Wrangling and Processing
Database
Business Intelligence
Python
Data Analytics
Machine Learning
Voice Over Ip
Internet Protocol
Session Initiation Protocol
Viktor Hlaca Summary
Viktor Hlaca, based in Croatia, is currently a Product Manager - Agentic AI at Graia. Viktor Hlaca brings experience from previous roles at Mplus, Bulb Tech, IN2 Group and www.cx.hr. Viktor Hlaca holds a 2008 - 2009 Univ. B. Eng. in Information Technology @ Faculty of Maritime studies, Rijeka. With a robust skill set that includes Telecommunications, Contact Centers, Integration, CRM, Pre-sales and more. Viktor Hlaca has 1 emails and 1 mobile phone numbers on RocketReach.
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