Viktor Hlaca Email & Phone Number
Product Manager - Agentic AI @ Graia
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Viktor Hlaca Location
- Croatia
Viktor Hlaca Work
- Product Manager - Agentic AI @ (April 2025 - Present)
- Pre-Sales Solution Consultant at M+Tech @ (February 2024 - March 2025)
- Presales Specialist and Business Analyst combo @ (May 2022 - March 2025)
- Line of Business Manager @ (February 2020 - May 2022)
- Writer @ www.cx.hr (June 2018 - June 2020)
- Journey manager @ (November 2016 - January 2020)
- Coordinator of Business Development Department @ (April 2015 - October 2016)
- Manager of techical department @ (September 2013 - October 2016)
- Member of the board @ Optima OSN Inzenjering (February 2006 - September 2013)
- Member of the Board @ Optima Grupa d.o.o. (June 2005 - March 2006)
- Manager of technical department @ Optima Grupa (September 2004 - June 2005)
- Manager of CC and CRM Department @ Optima (May 2003 - September 2004)
- Manager of Sales of Professional Services Department @ Optima OSN (April 2002 - May 2003)
- Manager of Avaya Solution Department @ Optima OSN (April 2001 - April 2002)
- Manager of Development Department @ Optima OSN (June 2000 - March 2001)
- Network Analyst @ Optima OSN (July 1998 - May 2000)
- Tech support @ (May 1995 - June 1998)
Viktor Hlaca Education
- Faculty of Maritime studies, Rijeka
Univ. B. Eng. (Information Technology)
2008-2009 - University of Maritime studies, Rijeka
Bachelor of Engineering (B.Eng.) (Electrical, Electronics and Communications Engineering)
1992-1995
Viktor Hlaca Skills
- Telecommunications
- Contact Centers
- Integration
- CRM
- Pre-sales
- IP
- VoIP
- Unified Communications
- Project Management
- Management
- Avaya
- Mobile Devices
- Team Leadership
- Avaya IP Telephony
- Project Planning
- SIP
- Avaya Technologies
- ASP.NET
- C# 4.0
- Linux
- Asterisk
- Cloud Computing
- OpenLDAP
- ITIL v3 Foundations Certified
- ITIL
- BCM
- ISO 22301
- BCMS
- Team Management
- Voice over IP (VoIP)
- Customer Relationship Management (CRM)
- Internet Protocol (IP)
- Pre Sales
- Voice Over Ip Voip
- Analysis
- Customer Experience Analysis
- Business Development
- Microsoft Excel
- Public Speaking
- Research
- Networking
- Customer Relationship Management Crm
- Internet Protocol Ip
- Strategic Planning
- Session Initiation Protocol Sip
- Reporting
- Avaya Products
- Customer Experience Consulting
- Data Analysis
- Customer Relationship Management
- Business Analysis
- Product Design
- Solution Design
- Consultative Sales
- Business Strategy
- Programming
- Consultation
- Service Design
- Contact Center Design
- Unified Communication
- Technology Proficiency
- Presentation Design and Delivery
- Office Tools
- Data Wrangling and Processing
- Database
- Business Intelligence
- Python
- Data Analytics
- Machine Learning
- Voice Over Ip
- Internet Protocol
- Session Initiation Protocol
Viktor Hlaca Summary
- Viktor Hlaca, based in Croatia, is currently a Product Manager - Agentic AI at Graia. Viktor Hlaca brings experience from previous roles at Mplus, Bulb Tech, IN2 Group and www.cx.hr. Viktor Hlaca holds a 2008 - 2009 Univ. B. Eng. in Information Technology @ Faculty of Maritime studies, Rijeka. With a robust skill set that includes Telecommunications, Contact Centers, Integration, CRM, Pre-sales and more. Viktor Hlaca has 1 emails and 1 mobile phone numbers on RocketReach.
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