2014 -2015 Manager - Operation @ Kaizen Global Services
2010 -2014 Sr. Team Manager @
2007 -2010 Team Leader @
2002 -2005 Center In-charge @ ASCII india Pvt LTD.
Vikas Thakkar Education
K..B.Vira High School
University of Mumbai
B.com (Computers)
Vikas Thakkar Skills
Leadership
Customer Experience
Customer Relationship Management Crm
BPO
Screening
Employee Engagement
Call Center
Soft Skills
Customer Satisfaction
Business Analysis
Process Excellence
Resource Management
Vendor Management
Team Management
Team Leadership
Offshoring
Workforce Management
Process Migration
Operations Management
Contact Centers
Training
Sla
Management
Coaching
Outsourcing
MIS
Process Management
Transition Management
Service Level Agreements Sla
Service Delivery
Call Centers
CRM
COPC
Analysis
Performance Management
Customer Relationship Management
Service Level Agreements
Vikas Thakkar Summary
Vikas Thakkar, based in Thane, MH, IN, is currently a Lead - Projects and Innovation at IDFC FIRST Bank. Vikas Thakkar brings experience from previous roles at IDFC FIRST Bank, Capital First Limited, Firstsource Solutions Limited and Kaizen Global Services. Vikas Thakkar holds a K..B.Vira High School. With a robust skill set that includes Leadership, Customer Experience, Customer Relationship Management Crm, BPO, Screening and more. Vikas Thakkar has 2 emails and 1 mobile phone numbers on RocketReach.
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