ViewPoint Information

Turn feedback into action with one powerful platform. ViewPoint is a real-time feedback platform designed to help organisations capture, understand, and improve experiences at scale. We bring together every feedback channel — from touchscreen kiosks and tablets to QR codes, online surveys, and SMS — into one connected ecosystem. This means you can capture feedback in the moment, wherever your audience is, and see the full picture in real time. Our intuitive smiley face surveys make it easy for people to respond, increasing engagement, accuracy, and response rates. Behind every response, our platform works harder — using intelligent analytics and AI-powered tools to uncover trends, highlight risks, and surface opportunities for improvement. Capture. Analyse. Improve. All in one place. With ViewPoint, you can: • Capture real-time feedback at the point of experience • Understand sentiment instantly with smart dashboards and reporting • Receive live alerts when standards fall • Use AI-driven insights to identify trends and prioritise action • Create fully customised surveys tailored to your organisation Trusted by global organisations including Amazon, Microsoft, P&G, Aldi, the NHS, and Network Rail, we help teams turn everyday feedback into meaningful change. Whether you’re improving customer experience, employee engagement, or service delivery, ViewPoint gives you the clarity and confidence to act. Founded in the UK, with a global presence and local support, we’re a team passionate about helping organisations listen better, act faster, and continuously improve. One platform. Every voice. Real-time insight that drives performance. #RealTimeFeedback #CustomerExperience #EmployeeEngagement #CXPlatform #FeedbackTechnology #AIInsights #SmileyFaceSurveys #ActionableInsights