Vicki W. Email
Associate Vice President @ ACD Direct
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Vicki W. Location
- Monroe, GA, US
Vicki W. Work
- 2024 -now Associate Vice President @
- 2022 -2024 Director of Client Services @
- 2021 -2022 Client Services Manager @
- 2019 -2021 Account Executive @
- 2017 -2019 Senior Manager, Account Operations @ Sykes Enterprises, Incorporated
- 2013 -2017 Manager, Account Operations @ Sykes Enterprises, Incorporated
- 2013 -2014 Senior Team Lead @ Sykes Enterprises, Incorporated
- 2011 -2013 Customer Service Team Lead @ SYKES
- 2010 -2011 Escalation Supervisor @ SYKES
- 2009 -2010 Customer Care Professional @ SYKES
Vicki W. Education
- University of Colorado Boulder - Leeds School of Business
Certificate (Customer Experience)
2024-2025 - University of Phoenix
Associate of Arts (A.A.) (Business Administration and Management, General)
2007-2009
Vicki W. Skills
- Interpersonal Skills
- Leadership Development
- Client Relations
- Build Strong Relationships
- Nonprofit Organizations
- Operations Management
- Client Services
- Customer Relationship Management (CRM)
- Call Centers
- Customer Satisfaction
- Customer Experience
- Contact Centers
- Customer Service
- Performance Management
- Process Improvement
- Team Leadership
- Management
- Leadership
- Team Management
- Customer Retention
- Account Management
- Team Building
- Microsoft Office
- Training
- Microsoft Excel
- Coaching
- Telecommunications
- Microsoft PowerPoint
- Microsoft Outlook
- IEX Total View
- Avaya CMS
- Change Management
Vicki W. Summary
- Vicki W., based in Monroe, GA, US, is currently a Associate Vice President at ACD Direct. Vicki W. brings experience from previous roles at ACD Direct - Contact Center Solutions, ACD Direct and Sykes Enterprises, Incorporated. Vicki W. holds a 2024 - 2025 Certificate in Customer Experience @ University of Colorado Boulder - Leeds School of Business. With a robust skill set that includes Interpersonal Skills, Leadership Development, Client Relations, Build Strong Relationships, Nonprofit Organizations and more. Vicki W. has 1 emails on RocketReach.
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