Vergic Information

The Vergic platform improves CX and revenue through AI/BOT supported Messaging, Voice and Digital collaboration tools. We do this by acting on online customers behavior, value and journey. We help companies and public organisations to engage in a clever way with visitors and customers in all digital channels. With Vergic Engage Platform you get a true “digital first” experience that will turn reactive customer support to proactive, personal and valuable engagements. In a world that is changing at a pace faster than ever before we believe in an open and flexible platform strategy making it easy for your business to adapt to new customer behaviours. HOW WE DO IT Vergic Engage will let you orchestrate how, why and when to engage with customers during their journey. You can mix, match and seamlessly move between BOT-assisted services, external messaging channels, live chat, video and more. The powerful collaborative tools makes it easy to engage with customers even in complex support and advisory interactions. Vergic is a modular and open solution that’s designed to work easily with other systems and applications when needed. THE COMPANY Vergic was founded in Sweden 2007, with offices in Malmö (head-office) and Stockholm. From October 1, 2021 Vergic is a part of Puzzel.com. Together with our partners we work with the biggest brands and governmental institutions in both Europe and North America.