Verbio Information

Verbio is now Capacity Voice, which reduces call volumes, improves customer experiences, and boosts revenue with AI-powered voice automation. Our conversational and cognitive AI make it easier for call and contact centers to connect with customers while lowering expenses. As part of Capacity, an omnichannel support automation platform, Capacity Voice helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI. We offer solutions for omnichannel intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide in one single platform. Today, Capacity automates internal and external support over chat, SMS, voice, web, email, helpdesks, and more. Learn more at capacity.com. Learn more at capacity.com.