Usha Daniel Email
Customer Service Manager @ City-Link Express
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Usha Daniel Location
- Selangor, Malaysia
Usha Daniel Work
- Customer Service Manager @ (August 2020 - Present)
- Customer Service Department Manager @ CITY-LINK EXPRESS MALAYSIA (August 2020 - Present)
- Customer Relations Manager @ (December 2019 - July 2020)
- Customer Service Manager @ (May 2015 - December 2019)
- Customer Service Department Manager @ CITY-LINK EXPRESS MALAYSIA (May 2015 - December 2019)
- Service Relationship Management @ (August 2011 - April 2015)
- Customer Relationship Management Specialist @ MAXIS COMMUNICATION BERHAD (January 2011 - April 2015)
- Customer Service and Supply Chain @ (August 2000 - November 2010)
- Senior Customer Service Executive @ PALL MALAYSIA SDN BHD (January 2002 - January 2010)
- Executive Administration @ PALL MALAYSIA SDN BHD (January 2000 - January 2002)
- Human Resources Officer @ SINTAT RENT A CAR (M) SDN BHD (January 1999 - January 2000)
Usha Daniel Education
- University Malaya
B.A. Hons(2nd Class Upper) (Anthropology & Sociology)
1994-1998 - Regent School of Economics
- University of Malaya
Bachelor of Arts (Anthropology)
Usha Daniel Skills
- Analytical Skills
- Anthropology Education
- CRM
- Call Center Administration
- Client Relations
- Communication
- Competitive Cost Analysis
- Complaint Management
- Consumer Law
- Contact Center Operations
- Contact Center Transformation
- Contact Centers
- Critical Thinking
- Cross-Selling
- Customer Analysis
- Customer Experience Consulting
- Customer Experience Management
- Customer Experience Transformation
- Customer Interaction
- Customer Relations
- Customer Retention
- Customer Returns
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Surveys
- Decision-Making
- Delivery Operations
- Direct Sales
- E-Commerce
- Employee Discipline
- Employee Training
- Exceeding Customer Expectations
- Executive Administrative Assistance
- Furniture Assembly
- Human Resources (HR)
- IBM iSeries
- Indirect Purchasing
- Interactive Media
- Key Performance Indicators
- Lead Generation
- Learn New Software Quickly
- Letters of Credit
- Logistics Management
- Manage client expectations
- Management
- Microsoft Office
- Microsoft PowerPoint
- Operational Efficiency
- Operations Administration
- Organization Skills
- People Development
- People Management
- People Skills
- Presentation Skills
- Presentations
- Preventive Actions
- Problem Solving
- Project Coordination
- Project Management
- Recruiting
- Regulatory Interactions
- Relationship Building
- Reporting Requirements
- Root Cause
- Service Standards
- Service-Level Agreements (SLA)
- Standards Compliance
- Team Leadership
- Team Management
- Teamwork
- Thinking Skills
- Time Management
- Trade Credit
- Training
- Training and Development (HR)
- Travel Arrangements
Usha Daniel Summary
- Usha Daniel, based in Selangor, Malaysia, is currently a Customer Service Manager at City-Link Express. Usha Daniel brings experience from previous roles at CITY-LINK EXPRESS MALAYSIA, IKEA Southeast Asia & Mexico and City-Link Express. Usha Daniel holds a 1994 - 1998 B.A. Hons(2nd Class Upper) in Anthropology & Sociology @ University Malaya. With a robust skill set that includes Analytical Skills, Anthropology Education, CRM, Call Center Administration, Client Relations and more. Usha Daniel has 1 emails on RocketReach.
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