Usability Matters Information

Usability Matters is an accomplished user experience, service design, strategy, design and research firm with an unrivaled track record for results. We deliver exceptional user experiences for many nationally recognized brands. We consistently and efficiently deliver a unique combination of rigorous research and smart, thoughtful design. Our team is renowned for our work: our knowledge, our practical application of principles, our commitment to quality, and a bias towards results. Our expertise is evidenced by the success of our business and our loyal client base. We make technology work for people. Our strategy services include project visioning, requirements gathering, heuristic evaluations, competitive and peer reviews, user profiles, personas, and scenarios, and workshops, and many others. Our design services include service design, information architecture, wireframing/UX design, creative strategy and graphic design. Our research services include competitive intelligence, focus groups, usability testing, interviews and other methods to suit. “They truly care about the end product as much as we do and that shows in all their deliverables. We attribute their success to their collaborative approach that serves as the cherry on top of their core competency in user experience science and design.” - Ahmad Zbib, MD, CPHIMS-CA, Director, Digital Health and Innovation, Heart and Stroke Foundation “Usability Matters provided stability, continuity and usability leadership throughout, which was invaluable to the project’s success. They worked side-by-side with our team, and really made it seem like they were a seamless part of Rogers Media.” - David Duncan, Creative Director of User Experience and Design at Rogers Media