Ursula Keller Email
IT Service Management and ServiceNow Consultant @ Amt für Informatik, Kanton Zürich
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Ursula Keller Location
- Zurich, Switzerland
Ursula Keller Work
- 2022 -now IT Service Management and ServiceNow Consultant @
- 2019 -2022 IT Service Management Consultant @
- 2016 -2019 Business Implementation Manager - AXA CIO Office @
- 2009 -2015 Senior Service Manager - Service Excellence and Process Management @
- 2008 -2009 Service Manager Voice and Network @
- 2006 -2008 Head of IT Services @
- 2002 -2006 Teamleader Client and Server Operations @
- 1999 -2001 Helpdesk Agent and Server Operator @
- 1989 -1999 Travel Agent @
Ursula Keller Education
- Wilhelm Büchner Hochschule
Bachelor of Science (B.Sc.) (Wirtschaftsinformatik)
2013-2017 - Serview
Certificate Change Management Foundation & Practitioner (APMG)
2014-2014 - Serview
ITIL Expert in IT Service Management (ITIL V3)
2010-2010 - WISS (Wirtschaftinsinformatikschule Schweiz)
Nachdiplom NDS HF (IT Servicemanagement)
2007-2009 - WISS
Manager's Certificate in IT Service Management (ITIL V2)
2008-2008 - KLZ Kaufmännisches Lehrinstitut Zürich
Höheres Wirtschaftsdiplom KLZ
2003-2004 - WISS (Wirtschaftsinformatikschule Schweiz)
Office Supporter SIZ
2000-2001 - SBB
Bahnbetriebssekretärin SBB
1989-1991
Ursula Keller Skills
- Leadership
- Microsoft Office
- Multicultural
- Multicultural Sensitivity/Awareness
- Configuration Management
- Incident Management
- IT Operations
- IT Support
- Project Management
- Change Management
- Hpsm
- Team Leadership
- ServiceNow
- Management of Change
- Problem Management
- Sla/Slo
- ITIL
- IT Asset Management
- IT Service Management
Ursula Keller Summary
- Ursula Keller, based in Zurich, Switzerland, is currently a IT Service Management and ServiceNow Consultant at Amt für Informatik, Kanton Zürich. Ursula Keller brings experience from previous roles at AXA Group Operations. Ursula Keller holds a 2013 - 2017 Bachelor of Science (B.Sc.) in Wirtschaftsinformatik @ Wilhelm Büchner Hochschule. With a robust skill set that includes Leadership, Microsoft Office, Multicultural, Multicultural Sensitivity/Awareness, Configuration Management and more. Ursula Keller has 2 emails on RocketReach.
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