Marc-Daniel Loretz Email
Leiter Service Portfolio Management @ Amt für Informatik, Kanton Zürich
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Marc-Daniel Loretz Location
- Zurich, Switzerland
Marc-Daniel Loretz Work
- Leiter Service Portfolio Management @ (November 2025 - Present)
- Director Service and Support | Mitglied der Geschäftsleitung @ (July 2022 - August 2025)
- Head of Customer Service-, Partner- and Innovationsmanagement @ (May 2021 - June 2022)
- Client Delivery and Strategic Project Manager – Plattformmanagement @ (December 2019 - April 2021)
- Head of Operations | Mitglied der Geschäftsleitung @ Econis AG (June 2018 - October 2019)
- Customer Service Manager – Managed and Outsourced Services @ (January 2017 - May 2018)
- Customer Service Manager – Principal and Enterprise Customers @ (April 2013 - December 2016)
- Head IT and Core Infrastructure Services – EMEA and APAC and US @ (May 2012 - March 2013)
- Leiter ICT Service Desk and Service Manager @ Customer Interaction Solutions GmbH (November 2010 - February 2012)
- Leader Technical Operations and Field Service @ (August 2001 - September 2010)
Marc-Daniel Loretz Education
- Digicomp
Professional Scrum Master (ohne Zertifizierung)
2019-2019 - SIB Swiss Institute for Business Administration
Dipl. Business Engineer NDS HF (Professional Bachelor)
2014-2016 - Clavis KLW AG
ITIL V3 Lifecycle Experte
2016-2016 - SGO Business School
Spezialisten für Unternehmensorganisation mit eidg. FA (Professional Bachelor)
2011-2013 - TSU Technikerschule Uster 2000-2001
- SGO Business School
Business Engineer
2013 - SGO Business School
BWL Grundschein
2013 - SGO Business School
Organisations Grundschein
2012 - Foundation & Deployment
Genesys Framework 8
2011 - Bloomberg (intern)
Leadership Fundamentals I & II (Negotiation to Success etc.)
2010 - IFA Zürich
ITIL Foundation v3 Certificate
2010
Marc-Daniel Loretz Skills
- Business Engineer SGO
- Business Process Optimization
- CRM- und Ticketing-Systeme (ServiceNow, etc.)
- Change Management
- Consulting
- Customer Demand Management
- Customer Experience Design
- Customer Service
- Customer Service Management
- Digitale Serviceplattformen
- Digitale Transformation
- Eidg. dipl. Elelktriker FA
- Flatrate-/as-a-Service-Modelle
- Genesys Framework
- ICT Service Management
- IT-Operationen
- IT-Outsourcing
- IT-Projekt- und Programm-Management
- IT-Service-Managment
- IT-Strategie
- ITIL
- ITIL (V3 Experte)
- ITIL v3 Foundations Certified
- Informationstechnologie
- Integration
- KPI-Entwicklung und -Monitoring
- Kunden- & Partnermanagement
- Kundendienst
- Managed Services
- Managed Services & Plattformbetrieb
- Nearshoring-Strategien
- Outsourcing
- P&L Verantwortung & Business Steering
- P&L-Verantwortung
- Plattformstrategie
- Process Management
- Project Management
- Projektmanagement
- Projektmanagement (klassisch & agil)
- Prozessautomatisierung
- Prozessmanagement
- Quality Assurance in Services
- Requirements Engineering
- SLA
- SLA-/OLAs-Management
- Security Operation Center (SOC)
- Service Catalogue Management
- Service Delivery Management
- Service Management
- Service Portfolio Management
- Service Transition
- Service-Level-Agreements
- Servicekatalog-Management
- Servicekosten- und Preismanagement
- Servicemanagement
- Störungsmanagement
- Subcontracting-Management
- Team Leadership
- Teamführung
- Telekommunikation
- Unternehmensanalyse
- Unternehmensführung
- Vendor Management
- Vereinbarungen zum Servicelevel (SLA)
- Veränderungsmanagement
- VoIP
- Workplace Services
Marc-Daniel Loretz Summary
- Marc-Daniel Loretz, based in Zurich, Switzerland, is currently a Leiter Service Portfolio Management at Amt für Informatik, Kanton Zürich. Marc-Daniel Loretz brings experience from previous roles at Canon EMEA, Inventx AG and Econis AG. Marc-Daniel Loretz holds a 2019 - 2019 Professional Scrum Master (ohne Zertifizierung) @ Digicomp. With a robust skill set that includes Business Engineer SGO, Business Process Optimization, CRM- und Ticketing-Systeme (ServiceNow, etc.), Change Management, Consulting and more. Marc-Daniel Loretz has 2 emails on RocketReach.
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