Director @ IOTSERVICES Ltd (January 2017 - July 2018)
Service Escalation Manager - Major Incidents @ (August 2016 - July 2017)
Senior Technical Support Manager @ (January 2016 - August 2016)
Project Support Consultant – Service Delivery and Early Life Support Manager @ (October 2014 - January 2016)
EMEA Technical Support Manager – SAN and IP @ (March 2014 - October 2014)
EMEA Technical Support Manager - Cloud Web Security (SaaS) @ (January 2011 - December 2013)
Business Owner @ Deliko and KoFood (January 2009 - January 2011)
EMEA Technical Support Manager and Customer Services Engineering Manager @ (April 2006 - January 2009)
Senior Technical Team Leader – Professional Services @ (January 2004 - January 2006)
Network Engineer (Data Centres) and Network Operations Engineer (Forex trading platform) @ (January 2001 - January 2004)
Systems Engineer - Microsoft platforms and networks @ (January 2000 - January 2001)
Genesis Nutrition - Business Owner @ (January 1998 - January 2001)
Tyler Pearson Education
Cisco Management Series (CMS) - leadership training 2011-2012
Danaher Business Systems 2006-2007
Port Elizabeth Technikon
Foundation degree
1994-1998
Port Rex Technical High School 1989-1993
Tyler Pearson Skills
3rd Party Relationships
Business Operations
CCNA
Cisco Systems Products
Cisco Technologies
Cloud Computing
Critical Infrastructure
Customer Relationship Management (CRM)
Customer Service
Customer Service Management
Customer Support
Data Center
Disaster Recovery
Electrical Engineering
Electronic Engineering
Escalations Management
Firewalls
IP
IT Service Management
ITIL
Incident Management
Infrastructure
Internet Protocol (IP)
Internet Protocol Suite (TCP/IP)
Managed Security Services
Managed Services
Management
Network Administration
Network Engineering
Network Security
Network Services
Networking
Routing
Security
Service Delivery
Software as a Service (SaaS)
Strategy
Support Management
System Administration
TCP/IP
Team Management
Technical Support
Telecommunications
Telecommunications Engineering
Troubleshooting
WAN
WLANFE
Wide Area Network (WAN)
Wireless Technologies
service support operations
Software As A Service Saas
Team Leadership
Internet Protocol Suite Tcp/Ip
Marketing
Training
Internet Protocol Ip
Wide Area Network Wan
Research
Internet Protocol Suite
Wide Area Network
Software as a Service
Internet Protocol
Customer Relationship Management
Tyler Pearson Summary
Tyler Pearson, based in Reading, Reading, United Kingdom, is currently a Senior Service Operations Manager (MSP) – VODAFONE NETWORK SECURITY OPERATIONS at Ricoh UK. Tyler Pearson brings experience from previous roles at IOTSERVICES Ltd, Fujitsu in the UK and Ireland, Sabbatical / Extended Leave and ENGIE. Tyler Pearson holds a 2011 - 2012 Cisco Management Series (CMS) - leadership training. With a robust skill set that includes 3rd Party Relationships, Business Operations, CCNA, Cisco Systems Products, Cisco Technologies and more. Tyler Pearson has 2 emails and 1 mobile phone numbers on RocketReach.
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