Ty Smith Email & Phone Number
Senior Manager of Operations @ Blue Cross NC
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Ty Smith Location
- Cary, NC, US
Ty Smith Work
- 2020 - now Senior Manager of Operations @
- 2016 - 2020 Manager Service Operations @
- 2013 - 2016 Customer Service Team Lead @
- 2006 - 2013 Supervisor @
- 2002 - 2006 Inbound Sales Representative @
Ty Smith Education
- Rutgers University
(Accounting and Business/Management)
1990 - 1993
Ty Smith Skills
- Operational Efficiency
- Continuous Process Improvement
- Continuous Process
- Build Strong Relationships
- Attention to Detail
- Talent Management
- Employee Learning & Development
- Strategic Initiatives
- Budgeting
- Slide Preparation
- Operations
- Business Planning
- Analytical Skills
- Financial Analysis
- Customer Service Management
- Contact Center Operations
- Voice of the Customer
- Key Client Relationships
- Strategic Leadership
- Customer Experience
- Strategic Thinking
- Budget Management
- Interpersonal Skills
- Decision-Making
- Client Relations
- Training and Development (HR)
- Soft Skills
- People Management
- Organizational Leadership
- Customer Loyalty
- Customer Support
- Written Communication
- Account Management
- Computer Literacy
- Train the Trainer
- Problem Solving
- Presentations
- Customer Success
- Communication
- Customer Advocacy
- Business Relationship Management
- Strategy
- Strategic Financial Management
- Operational Planning
- Business Strategy
- Change Management
- Team Building
- Customer Service
- Customer Satisfaction
- Customer Relations
- Customer Retention
- Customer Engagement
- Leadership Development
- Healthcare
- Key Performance Indicators
- Leadership
- Team Leadership
- Team Management
- Teamwork
- Team Motivation
- Team Mentoring
- Microsoft Office
- Management
- Networking
- Outlook
- Public Speaking
- Quality Assurance
- Quality Auditing
- Training
- Cross-functional Team Leadership
- Employee Training
- Troubleshooting
- Windows
- Youth Mentoring
- Project Management
- Microsoft Excel
- Coaching
- Call Centers
- Contact Centers
- Data-driven Decision Making
- Cross Functional Team Leadership
Ty Smith Summary
- Ty Smith, based in Cary, NC, US, is currently a Senior Manager of Operations at Blue Cross NC. Ty Smith brings experience from previous roles at Blue Cross NC, Xerox and Bell South Telecommunications. Ty Smith holds a 1990 - 1993 Rutgers University. With a robust skill set that includes Operational Efficiency, Continuous Process Improvement, Continuous Process, Build Strong Relationships, Attention to Detail and more. Ty Smith has 3 emails on RocketReach.
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