TTS Information

Telecom Training Solutions (TTS) | Workplace Technology Training & Adoption Every platform. Every role. Expertly trained. Since 1997, TTS has helped organisations get the most from their contact centre, unified communications and AI platforms. We train agents, supervisors, administrators and quality teams on the systems they actually use, built around your own configuration, never a generic demo. Platforms we train NICE CXone · Zoom · Gamma · Avaya (including Infinity/UC3) · Microsoft Teams · Genesys Cloud CX · RingCentral · Mitel · Verint · 8x8 · Cisco Webex · Microsoft Copilot What we deliver • Agent, supervisor and administrator training • Quality management (QM), WEM and reporting training • Bespoke training content, user guides and quick reference cards • Train the Trainer, Champion and Fast-Track Programmes • UAT, CAB governance and go-live readiness • Floorwalking, hypercare and user adoption support • AI and Copilot adoption training How we deliver Live virtual, onsite or hybrid, for any group size and around your rollout timeline. Every session is live and interactive, never pre-recorded. Who we work with Central and local government, the NHS and healthcare, financial services, housing, retail and private enterprise, across the UK and internationally. Why TTS • Specialist trainers with hands-on experience from engineering through to go-live • Training on your live system, so teams are confident from day one • Clear outcomes: stronger adoption, greater efficiency and a better return on your technology investment Planning a new platform, migration or upgrade? Email sales@telecomtraining.co.uk or book a free training needs assessment at telecomtraining.co.uk. We usually respond within 24 hours.