TTS Information

Telecom Training Solutions (TTS) Transforming Enterprise Communications Since 1997 Telecom Training Solutions is the UK’s specialist provider of UC and CX training across NICE CXone, Avaya, Mitel, RingCentral, Infinity/UC3, Microsoft Teams, 8x8, and modern Unified Communications platforms. We help organisations optimise their communication ecosystems, improve customer experience, and build confident, capable teams. What We Deliver Specialist Training Across Leading Platforms NICE CXone • UC3/Infinity • Avaya • Mitel • RingCentral • 8x8 • Microsoft Teams • UCaaS/CCaaS • AI‑powered CX solutions Customised Corporate Training Programmes Tailored to your systems, workflows, and operational goals. Flexible Delivery Options Live virtual training, onsite delivery, and hybrid programmes. Champion & Fast‑Track Programmes Accelerated learning paths that build internal expertise quickly. UAT & Adoption Support Structured UAT, defect capture, go‑live support, floorwalking, and change management. Interactive Workshops High‑engagement sessions designed for long‑term knowledge retention. Why Organisations Choose TTS • 30+ years of proven industry expertise • Bespoke training aligned to operational and strategic outcomes • Deep enterprise experience across government, finance, retail, healthcare, and large‑scale contact centres • Direct access to certified, specialist instructors • Measurable ROI through improved adoption, efficiency, and system utilisation Trusted by Industry Leaders We support UK government departments, financial institutions, retail organisations, and enterprise‑level businesses — delivering training solutions that transform communication performance and customer experience. Specialist Focus Areas • Contact Centre Operations & Optimisation • Enterprise Communications Strategy • Cloud Migration Training & Support • System Administration Excellence • Team Leadership & Development • Change Management & User Adoption