Troy Leblanc Email & Phone Number
Principal Technical Account Manager @ NICE
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Troy Leblanc Location
- Saint Paul, MN, US
Troy Leblanc Work
- Principal Technical Account Manager @ (December 2020 - Present)
- Senior Technical Account Manager @ (June 2013 - January 2020)
- Sr. Manager Contact Center Technology @ (January 2008 - April 2013)
- Senior Technical Associate - Technical consultant for Cisco ICM, Cisco Call Manager, and Avaya produ @ (January 2006 - January 2008)
- Sr. Manager, Network Engineering @ (April 2002 - April 2006)
- ICM Developer @ (January 2001 - January 2002)
- Telecommunications Engineer @ (January 1999 - January 2001)
Troy Leblanc Education
- St. Paul Technical College
(Graphic Arts)
Troy Leblanc Skills
- Strategic Planning
- Program Management
- Business Process Improvement
- Change Management
- Contact Centers
- Customer Satisfaction
- Customer Experience
- IT Management
- Analytics
- P&L Management
- Consulting
- Project Management
- Business Analysis
- Telephony
- Account Management
- Operations Management
- Performance Management
- Information Technology
- Solution Selling
- Sales Operations
- Customer Relationship Management (CRM)
- Strategy
- Solution Architecture
- ITSM
- Unified Communications
- Vendor Management
- Project Managers
- New Business Development
- Troubleshooting
- Cloud Computing
- Enterprise Software
- Avaya
- SaaS
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Leadership
- Management
- Team Leadership
- Cross-functional Team Leadership
- Contract Negotiation
- Employee Relations
- Customer Service
- Business Relationship Management
- Process Improvement
- Software Deployment
- Networking
- Statements of Work (SOW)
- Team Building
- Teamwork
- E Commerce
- Technology
- Cross Functional Team
- Retail
- Sales
- Channel Partners
- Customer Retention
- Cigs
- Telecommunications
- Resource Management
- Engineering
- Workforce Management
- Managed Services
- Business Process
- Cross Functional Team Leadership
- Outsourcing
- Mobile Devices
- Customer Value
- Call Centers
- Services
- CRM
Troy Leblanc Summary
- Troy Leblanc, based in Saint Paul, MN, US, is currently a Principal Technical Account Manager at NICE. Troy Leblanc brings experience from previous roles at Alorica, Best Buy, Haigh, Todd & Associates and U.S. Bank. Troy Leblanc holds a St. Paul Technical College. With a robust skill set that includes Strategic Planning, Program Management, Business Process Improvement, Change Management, Contact Centers and more. Troy Leblanc has 2 emails and 4 mobile phone numbers on RocketReach.
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