Troy Griffin Email & Phone Number
SVP of Customer Operations and Experience @ Mediacom Communications
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Troy Griffin Location
- Washington, DC, US
Troy Griffin Work
- 2026 -now SVP of Customer Operations and Experience @
- 2022 -2025 NA Customer Operations and Experience Leader @
- 2019 -2022 VP NCoE Strategy and Operations @
- 2012 -now Regional Vice President of Customer Service Strategy and Operations @
- 2015 -2018 Regional VP of Customer Strategy and Operations @
- 2012 -2015 Regional Vice President of Customer Service Strategy and Operations @
- 2003 -2012 Senior Director of Customer Care @
- 1999 -2002 Director of Care Operations @ Cox Communications
- 1999 -2002 Director of Care Operations @ Cox Communications
- 1999 -2002 Director of Care Operations @ Cox Communications
- 1997 -2000 Operations Manager @ Amerigroup Corporation
Troy Griffin Education
- Indian River High School
- James Madison University
- James Madison University
- Old Dominion University
- Old Dominion University
- Virginia Union University
Troy Griffin Skills
- Workforce Management
- Telecommunications
- Call Center
- Customer Experience
- Customer Retention
- Broadband
- Customer Satisfaction
- VoIP
- Telephony
- Vendor Management
- ACD
- Avaya
- Call Centers
- Outsourcing
- Team Building
- Managed Services
- Process Improvement
- Wireless
- Cross-functional Team Leadership
- T1
- Unified Communications
- Customer Service
- SIP
- Solution Selling
- IVR
- Avaya Technologies
- Team Leadership
- MPLS
- Direct Sales
- Professional Services
- Salesforce.com
- Networking
- Voice over IP (VoIP)
- Contact Centers
- Leadership
- Cabling
- Computer Network Operations
- Ethernet
- Call Center Development
- Product Management
- Troubleshooting
- CRM
- Strategic Partnerships
- Provisioning
- Cable Television
- Performance Management
- Escalation
- Network Design
- DOCSIS
- LAN-WAN
- Strategy
- Operations
- Voice Over Ip Voip
- Cross Functional Team Leadership
- Lan Wan
- Voice Over Ip
Troy Griffin Summary
- Troy Griffin, based in Washington, DC, US, is currently a SVP of Customer Operations and Experience at Mediacom Communications. Troy Griffin brings experience from previous roles at Amazon and Comcast. Troy Griffin holds a Indian River High School. With a robust skill set that includes Workforce Management, Telecommunications, Call Center, Customer Experience, Customer Retention and more. Troy Griffin has 3 emails and 2 mobile phone numbers on RocketReach.
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Top Mediacom Communications Employees
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