Troy Griffin Email & Phone Number
SVP of Customer Operations and Experience @ Mediacom Communications
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Troy Griffin Location
- Washington, DC, US
Troy Griffin Work
- SVP of Customer Operations and Experience @ (July 2026 - Present)
- NA Customer Operations and Experience Leader @ (October 2022 - April 2025)
- VP NCoE Strategy and Operations @ (January 2019 - October 2022)
- Regional Vice President of Customer Service Strategy and Operations @ (September 2012 - Present)
- Regional VP of Customer Strategy and Operations @ (April 2015 - December 2018)
- Regional Vice President of Customer Service Strategy and Operations @ (September 2012 - April 2015)
- Senior Director of Customer Care @ (February 2003 - September 2012)
- Director of Care Operations @ Cox Communications (January 1999 - December 2002)
- Director of Care Operations @ Cox Communications (January 1999 - December 2002)
- Director of Care Operations @ Cox Communications (January 1999 - December 2002)
- Operations Manager @ Amerigroup Corporation (January 1997 - December 2000)
Troy Griffin Education
- Indian River High School
- James Madison University
- James Madison University
- Old Dominion University
- Old Dominion University
- Virginia Union University
Troy Griffin Skills
- Workforce Management
- Telecommunications
- Call Center
- Customer Experience
- Customer Retention
- Broadband
- Customer Satisfaction
- VoIP
- Telephony
- Vendor Management
- ACD
- Avaya
- Call Centers
- Outsourcing
- Team Building
- Managed Services
- Process Improvement
- Wireless
- Cross-functional Team Leadership
- T1
- Unified Communications
- Customer Service
- SIP
- Solution Selling
- IVR
- Avaya Technologies
- Team Leadership
- MPLS
- Direct Sales
- Professional Services
- Salesforce.com
- Networking
- Voice over IP (VoIP)
- Contact Centers
- Leadership
- Cabling
- Computer Network Operations
- Ethernet
- Call Center Development
- Product Management
- Troubleshooting
- CRM
- Strategic Partnerships
- Provisioning
- Cable Television
- Performance Management
- Escalation
- Network Design
- DOCSIS
- LAN-WAN
- Strategy
- Operations
- Voice Over Ip Voip
- Cross Functional Team Leadership
- Lan Wan
- Voice Over Ip
Troy Griffin Summary
- Troy Griffin, based in Washington, DC, US, is currently a SVP of Customer Operations and Experience at Mediacom Communications. Troy Griffin brings experience from previous roles at Amazon and Comcast. Troy Griffin holds a Indian River High School. With a robust skill set that includes Workforce Management, Telecommunications, Call Center, Customer Experience, Customer Retention and more. Troy Griffin has 3 emails and 2 mobile phone numbers on RocketReach.
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Top Mediacom Communications Employees
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Dishon Clark
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Don Dettman
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Newton, IA, US
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Greg Euker
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Chester, NY, US
Sheila Hall
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Chester, NY, US
Jonathan Coscia
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Milford, PA, US
Tom Larsen
Senior Vice President and General Counsel
New York, United States
Phil Skinner
Vice President, Government and Public Relations
Newnan, GA, US
Kristi Salmon
Group Vice President, Marketing
New York, NY, US
Jack Griffin
SVP Finance and Treasurer
New York, NY, US
Mike Sobotor
Vice President IP Development
New York, United States
Cindy Pawliske
Vice President Business Operations
Middletown, NY, US
Jerry Lambert
Group Vice President, Legal Affairs
Middletown, NY, US
Manvinder Singh
VP of Data Strategy, Engineering and AI Enablement
Highland, NY, US
Fuad Alnajjar
Group Vice President
New York, United States
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