Senior Director of Field Support @ (October 2012 - October 2015)
Director of Field Support @ (May 2007 - August 2012)
Vice President of Operations @ (May 2003 - August 2006)
Director of Business Operations @ (December 1997 - March 2003)
Credit and Collection Manager @ (December 1992 - December 1997)
Credit and Collections Supervisor @ (January 1989 - January 1992)
Credit and Collections Clerk @ (January 1987 - January 1989)
Customer Service Representative @ (January 1985 - January 1987)
Sheila Hall Education
Austin Community College
(Business Management)
1994-1995
Sheila Hall Skills
Telecommunications
Call Centers
Process Improvement
Customer Satisfaction
Management
Team Building
Team Leadership
Leadership
Broadband
Operations Management
Wireless
CRM
Vendor Management
Forecasting
Project Management
Training
Customer Service
Customer Retention
Customer Experience
Call Center
Strategic Planning
Telephony
Budgets
Business Process Improvement
Cross-functional Team Leadership
Account Management
IPTV
Cable Television
Strategic Partnerships
DOCSIS
Recruiting
VOD
Ethernet
Continuous Improvement
Program Management
Metrics
Operational Excellence
Contract Negotiation
Coaching
Sales Management
Sales Operations
Executive Management
Managed Services
Cash Management
Change Management
Direct Sales
Product Marketing
Competitive Analysis
P&L Management
Cost Reduction/Avoidance
Microsoft Office
Cross Functional Team Leadership
Business Development
Microsoft Word
Cross Functional Team
Microsoft Excel
Strategy
Business Process
Communications
Sheila Hall Summary
Sheila Hall, based in San Marcos, TX, US, is currently a VP Technical Operations at Mediacom Communications. Sheila Hall brings experience from previous roles at Mediacom Communications Corporation and Time Warner Cable. Sheila Hall holds a 1994 - 1995 Austin Community College. With a robust skill set that includes Telecommunications, Call Centers, Process Improvement, Customer Satisfaction, Management and more. Sheila Hall has 2 emails and 3 mobile phone numbers on RocketReach.
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