2025 -
2026 Senior Manager, Customer Success and Support @
2022 -
2025 Manager of Customer Success @
2021 -
2022 Principal Customer Success Manager @
2020 -
2021 Customer Success Manager @
2019 -
2020 Senior Customer Success Manager @
2018 -
2019 Customer Success Manager II @
2017 -
2018 Technical Account Manager II @
2016 -
2017 Operations Team Lead @
2013 -
2016 Genius Administrator @
2011 -
2013 Customer Service Specialist @
2010 -
2012 Teacher Assistant @
2010 -
2012 Technical Assistant @
2011 -
2017 Editor @ Freelance Video Editor
Tricia Smith Education
Ramapo College
Bachelor of Arts (Communication, Television)
2008
-
2012
Tricia Smith Skills
Team Management
Key Performance Indicators
Management
Customer Success
iLife
iWork
Mac
iOS
Final Cut Pro
iMovie
Video Editing
Final Cut Studio
Retail
Customer Service
Video Production
Videography
Customer Satisfaction
Customer Retention
Customer Engagement
Relationship Building
Software as a Service (SaaS)
Project Management
Succession Planning
Team Leadership
Employee Training
Product Demonstration
Strategic Roadmaps
Business Reviews
Training
Strategy
Communication
Leadership
Writing
Business Strategy
CSM
Product Adoption
Presentation Skills
Microsoft Office
Tricia Smith Summary
Tricia Smith, based in Orlando, FL, US, is currently a Director of Customer Success at HR Acuity. Tricia Smith brings experience from previous roles at empowER: The Employee Relations Community and HR Acuity. Tricia Smith holds a 2008 - 2012 Bachelor of Arts in Communication, Television @ Ramapo College. With a robust skill set that includes Team Management, Key Performance Indicators, Management, Customer Success, iLife and more. Tricia Smith has 2 emails and 2 mobile phone numbers on RocketReach.
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