Trevius Malcom Email & Phone Number
Director, Customer Experience @ Mitsubishi Electric Trane US
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Trevius Malcom Location
- Atlanta, GA, US
Trevius Malcom Work
- Director, Customer Experience @ (December 2024 - Present)
- Senior Director, Customer Experience Operations @ (January 2019 - December 2024)
- Human Resources, Employee Relations Leader @ (January 2018 - January 2019)
- GBS Transformation Project Associate @ (January 2018 - January 2018)
- Senior Manager, Customer Experience Operations, BPO Relationship Management @ (January 2016 - January 2018)
- Global Process Improvement and Project Manager @ (January 2013 - January 2016)
- Senior Human Resources Business Partner @ (January 2012 - January 2013)
- Account Relationship Manager @ (January 2011 - January 2012)
- General Manager, Retail Sales @ (January 2004 - January 2011)
Trevius Malcom Education
- University of West Georgia
Bachelor of Business Administration (Management)
Trevius Malcom Skills
- Analytical Skills
- Budgeting
- Business Development
- Business Planning
- Business Process Improvement
- Clear Vision
- Client Relations
- Coaching
- Contact Center Management
- Continuous Improvement
- Cross Functional Relationships
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Customer Education
- Customer Engagement
- Customer Experience
- Customer Insight
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Service Management
- Customer Support
- Direct Sales
- Employee Engagement
- Employee Management
- Employee Relations
- Executive Leadership
- Executive Visibility
- Global Customer Operations
- Internal & External Clients
- Inventory Management
- Leadership
- Leadership Development
- Marketing Strategy
- Microsoft Excel
- Microsoft Office
- Negotiation
- Onboarding
- Payroll
- PowerPoint
- Problem Solving
- Process Design
- Process Improvement
- Project Management
- Public Speaking
- Retention Strategies
- Sales Enablement
- Sales Management
- Service Levels
- Staffing Plans
- Strategic Planning
- Strategic Services
- Team Management
- Team Motivation
- Time Management
- Training
- Training & Development
- Voice of the Customer
- Workflow Management
- Grievances
- Team Building
- Consulting
- Employee Benefits
- Shipping
- New Hire Orientations
- Psi
- Vendors
- Windows
- Sales
- Community
- Data Entry
- Selling
- Manages
- Cost
- Revisions
- Mentoring
- Adjustments
- Finance
- Cycles
- Performance Issues
- Requisitions
- Time Constraints
- Recognizing
- Talent Acquisition
- Business Administration
- Dec Alpha
- Amdocs Clarify
- Real Estate
- Business Partners
- Temporary Placement
- Law Enforcement
- Customer Focused
- Organizational Structure
- Salary
- Er Issues
- Management
- Revenue
- Design
- Financial Statements
- Personnel Files
- Public Relations
- Calls
- Security
- Work Groups
- Resume
- Chat
- Transactional
- Resolve
- Initiation
- Circumstances
- Aid
- Monitors
- Quicken
- Source
- Hard Drives
- Lean Manufacturing
- Human Resources
- Collaborative
- Results Oriented
- Positive Work Environment
- Works Well Under Pressure
- Georgia
- Daily Operations
- Detail Oriented
- Guidance
- Networking
- Entry
- Customer Satisfaction
- Business Services
- Atlanta
- Process Flow
- Team Leadership
- Training Material
- Performance Appraisal
- Radio Access Network
- Dialog Programs
- Highly Dedicated
- Reports
- Workforce Management
- Minimal Supervision
- Strategy
- Agreement
- UPS systems
- Terminations
- Fast Paced Environment
- New Business Development
- Nonprofits
- Policy
- Fair Use
- Audience
- Confidentiality
- Modeler
- Business Management
- Documentation
- Scheduling
- Quality Control
- Research
- Trains and Add Rails
- Conflict Resolution
- Internet
- Stakeholders
- Call Centers
- Investigation
- Reward
- Analysis
- Written
- Church Events
- Community Service
- Boarding
- Social Media
- Trusted Advisor
- Customer Relations
- Professional Associations
- High Level of Confidentiality
- Moving
- Evaluations
- Business Acumen
- Exempt
- IEX
- Data Analysis
- Debate
- Communication
- Schedules
- Incentives
- Detail
- Business Alignment
- Falcon
- Advertising
- Music
- Active
- Safety
- Operations
- Performance Management
- Subject Matter Experts
- Resourceful
- Goal Setting
- Marketing
- New Hires
- One on One
- Social Influence
- High Energy
- Balancing
- First Aid
- Avaya Technologies
- Project
- Contractual Agreements
- Supports
- Training Programs
- Engagement
- Compensation
- Corporate Office
- Written Communication
- IBM iSeries
- Presentations
- Computer Proficiency
- Change Requests
- ERD
- AS400
- Internal Audit
- Manage Multiple
- Six Sigma
- HRIS
- Policies and Procedures
- TweetDeck
- International
- Business Units
- Efficient
- Google Groups
- Executive Management
- Trust
- Facts
- Sporting Goods
- Start Ups
- Forms
- Resolve Issues
- Parcel
- Visio
- Materials
- Compliance
- Outlook
- Relationship Building
- Microsoft Word
- Business Process
- Internal Controls
- Interviews
- Timekeeping
- Totalview
- Pastoral
- Decision Making
- Contingency
- Back Office
- Strategic Thinking
- Budgets
- Financial Transactions
- Business Strategy
- Organizational Charts
- Advocate
- Filing
- Exit Interviews
- Interventions
- Templates
- Meetings
- Consumer Goods Industries
- Recruiting
- Schools
- Coordinated
- Gaps
- Databases
- Human Resources Hr
Trevius Malcom Summary
- Trevius Malcom, based in Atlanta, GA, US, is currently a Director, Customer Experience at Mitsubishi Electric Trane US. Trevius Malcom brings experience from previous roles at UPS. Trevius Malcom holds a Bachelor of Business Administration in Management @ University of West Georgia. With a robust skill set that includes Analytical Skills, Budgeting, Business Development, Business Planning, Business Process Improvement and more. Trevius Malcom has 3 emails and 2 mobile phone numbers on RocketReach.
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