Traci Jackson Email & Phone Number
Director of Customer Care @ American Water
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Traci Jackson Location
- Pittsburgh, PA, US
Traci Jackson Work
- Director of Customer Care @ (May 2024 - Present)
- Director Contact Center @ (January 2021 - May 2024)
- Manager Business Customers @ (November 2019 - January 2021)
- Major Account Manager @ (February 2017 - November 2019)
- Operations Manager @ (December 2004 - April 2016)
- Outside Local Manager @ (July 2002 - December 2004)
- Dispatch Resource Call Center Supervisor @ (January 2000 - June 2002)
- Dispatch Resouce Call Center Night Duty Coordinator @ (February 1998 - January 2000)
- Assistant Buyer @ Kaufmanns (January 1997 - February 1998)
- Buyer @ (October 1993 - January 1997)
Traci Jackson Education
- Waynesburg University
Master of Business Administration (M.B.A.)
2001-2002 - Penn State University
Bachelor of Science (B.S.) (Business, Management, Marketing, and Related Support Services)
1989-1993
Traci Jackson Skills
- Customer Service
- Team Leadership
- Telecommunications
- Customer Experience
- Management
- Sales
- Television
- Fiber Optics
- Purchasing
- Budgets
- Construction Safety
- Labor Relations
- Productivity Improvement
- Interiewing and Staffing
- Written Communication
- Verbal Communication
- Call Center Management
- Change Management
- Expense Reduction
- Cross-functional Team Leadership
- Training
- Retail
- Microsoft Office
- Process Improvement
- Team Building
- Vendor Management
- Leadership
- Project Management
- Customer Satisfaction
- Call Centers
- Program Management
- Marketing
- Networking
- Communication
- Business Process Improvement
- Contact Centers
- Strategic Planning
- Coaching
- Operations Management
- Microsoft Excel
- Human Resources
- Mentoring
- Cross Functional Team
- Cross Functional Team Leadership
- Account Management
Traci Jackson Summary
- Traci Jackson, based in Pittsburgh, PA, US, is currently a Director of Customer Care at American Water. Traci Jackson brings experience from previous roles at Duquesne Light Company and Verizon. Traci Jackson holds a 2001 - 2002 Master of Business Administration (M.B.A.) @ Waynesburg University. With a robust skill set that includes Customer Service, Team Leadership, Telecommunications, Customer Experience, Management and more. Traci Jackson has 4 emails and 2 mobile phone numbers on RocketReach.
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Top American Water Employees
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Philadelphia, PA, US
Jason Stephenson
Vice President, Chief Regulatory Policy Counsel
Evansville, IN, US
David Choate
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Philadelphia, PA, US
Beth Matthews
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Glen Carbon, IL, US
Deron Allen
President, Tennessee American Water
Harrison, TN, US
William Walsh
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Belle Haven, VA, US
Thomas Shroba
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Camden, NJ, US
Barry Suits
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Greenwood, IN, US
Scott Kane
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Brookfield, WI, US
Matthew Prine
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