Vice President, Pivotal Home Solutions @ (June 2018 - January 2019)
Vice President of Customer Experience and Client Relations, Pivotal Home Solutions @ (February 2013 - June 2018)
Managing Director of Customer Operations @ (January 2005 - February 2013)
Manager of Service Quality @ (January 2003 - January 2005)
Manager of Quality Assurance @ (January 2002 - January 2003)
Manager @ Arthur Andersen Business Consulting (January 2000 - January 2002)
Experienced Consultant @ Arthur Andersen Business Consulting (January 1999 - January 2000)
Lead Busines Analyst @ (January 1995 - January 1999)
Jeff Howell Education
Le Moyne
Bachelor Of Arts (Business Administration)
Our Lady of Lourdes High School
Jeff Howell Skills
Call Center
Customer Relations
SOX
BPO
Quality Assurance
Contract Negotiation
Operations Management
Program Management
SDLC
Energy
Billing
Contract Management
Process Improvement
Team Building
Integration
Outsourcing
Budgeting
Forecasting
Problem Solving
Analysis
Process Engineering
Vendor Management
Strategic Planning
Customer Service
Business Process
Change Management
SLA
Budgets
Project Management
Call Centers
Business Process Improvement
Management
Management Consulting
Risk Management
CRM
Business Strategy
Leadership
Business Analysis
Mergers & Acquisitions
Cross-functional Team Leadership
Customer Satisfaction
Sarbanes-Oxley Act
Strategy
Customer Relationship Management (CRM)
Software Development Life Cycle (SDLC)
Jeff Howell Summary
Jeff Howell, based in Chicago, IL, US, is currently a Former Vice President of Operations, Homeowner Services and Pivotal Home Solutions at American Water. Jeff Howell brings experience from previous roles at American Water, Southern Company and Southstar Energy Services. Jeff Howell holds a Bachelor Of Arts in Business Administration @ Le Moyne. With a robust skill set that includes Call Center, Customer Relations, SOX, BPO, Quality Assurance and more. Jeff Howell has 2 emails and 3 mobile phone numbers on RocketReach.
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