TP Infinity Information

𝗧𝗣 𝗜𝗻𝗳𝗶𝗻𝗶𝘁𝘆 𝗚𝗲𝗿𝗺𝗮𝗻𝘆 | 𝗖𝗫 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 | 𝗔𝗜 | 𝗖𝗖𝗮𝗮𝗦 | 𝗗𝗔𝗖𝗛 We transform from strategy to measurable impact. TP Infinity Germany is an independent consulting and technology division of the TP Group for the DACH region with strong technology expertise, evolved from junokai, one of Germany's most renowned customer service consultancies since 2013. With over 50 consultants in the DACH region and more than 650 experts worldwide, we help companies design, optimize, and digitalize their customer service and CX structures: from operating model design to AI implementation and CCaaS migration. 𝗪𝗵𝗮𝘁 𝘄𝗲 𝗱𝗼: → Customer Service Strategy & Target Operating Model Design → AI in Customer Service: Assessment, Roadmap & Implementation → CCaaS Migration & Platform Selection (Genesys, Sprinklr, Talkdesk, Cognigy, Parloa) → Contact Center Technology: Architecture, Vendor Evaluation & Integration → Customer Experience (CX) Transformation & Journey Design → Outsourcing Advisory & Partner Management 𝗪𝗵𝗮𝘁 𝘀𝗲𝘁𝘀 𝘂𝘀 𝗮𝗽𝗮𝗿𝘁: We are vendor-neutral consultants with deep implementation experience. Our DACH team combines strategic advisory with hands-on operational expertise and knows the full range of AI and CCaaS solutions from active deployment. We don't just recommend – we deliver. 𝗠𝗲𝗺𝗯𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗧𝗣 𝗚𝗿𝗼𝘂𝗽 | 𝗧𝗣 𝗜𝗻𝗳𝗶𝗻𝗶𝘁𝘆 | tpinfinity.com