Touchpaper Information

With over 20 years of experience across the UK and Europe, the USA and Asia Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions. Instrumental in redefining the move away from simple help desk products to complete ITBM solutions and services encompassing IT Service Management (ITSM), Customer Service Solutions (CSS) and Network and Systems Management (NaSM), Touchpaper now has over 1,700 customers around the world, supporting over 3 million users. Touchpaper's goal is to help its customers deliver efficient, effective and secure IT and customer services through teams who exceed expectations for service and drive operational value through a combination of efficient operating procedures and leading edge technology. Touchpaper is a member of the HDI (Help Desk Institute) globally and is an HDI Strategic Partner in the UK. It is also a global member of the IT Service Management Forum (itSMF).