Tonia Smith Email
Solution Delivery Lead @ RACQ
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Tonia Smith Location
- Brisbane, QLD, AU
Tonia Smith Work
- Solution Delivery Lead @ (August 2025 - Present)
- Senior Scrum Master @ (August 2021 - January 2026)
- Scrum Master and Agile Coach @ (March 2019 - April 2021)
- IT Program and Iteration Manager @ (March 2017 - March 2019)
- Customer Management Online Solutions Manager @ (March 2016 - May 2017)
- Customer Access Solutions Lead @ (November 2012 - March 2016)
- WFM Capacity Planner @ (August 2009 - November 2012)
- Workforce Planner @ (June 2004 - August 2009)
- Sales team Leader @ (September 1999 - June 2004)
Tonia Smith Skills
- Agile
- Agile Leadership
- Agile Methodologies
- Agile Project Management
- Agile metrics
- Avaya
- Business Process Improvement
- Business Transformation
- Call Centers
- Change Management
- Change Project Management
- Contact Center Optimization
- Contact Centers
- Cross-Cultural Communication Skills
- Cross-functional Collaborations
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- DevOps
- End to End Solutions
- IVR
- Leadership
- Leading Meetings
- Management
- Outsourcing
- Process Improvement
- Project Delivery
- Project Management
- Release Management
- Scaled Agile Framework
- Scrum
- Scrum mastery
- Service Delivery
- Software Project Management
- Sprint Backlog refinement
- Stakeholder Engagement
- Stakeholder Management
- Team Leadership
- Team Management
- Telco
- Telecommunications
- Telephony
- Vendor Management
- Workforce Management
Tonia Smith Summary
- Tonia Smith, based in Brisbane, QLD, AU, is currently a Solution Delivery Lead at RACQ. Tonia Smith brings experience from previous roles at Queensland Police Service and Telstra. With a robust skill set that includes Agile, Agile Leadership, Agile Methodologies, Agile Project Management, Agile metrics and more. Tonia Smith has 1 emails on RocketReach.
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