Paul Goan Email & Phone Number
General Manager, Property and Niche Claims @ RACQ
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Paul Goan Location
- Brisbane, QLD, AU
Paul Goan Work
- General Manager, Property and Niche Claims @ (March 2023 - Present)
- Head of Property and Niche Claims @ (January 2021 - April 2023)
- Executive Manager Property and Specialty Claims @ (April 2018 - November 2020)
- Executive Manager, Claims Services (Motor and Property Southern) @ (October 2017 - March 2018)
- Customer Engagement Manager - Motor and Specialty Claims @ (August 2013 - October 2017)
- Project Lead @ (July 2011 - July 2013)
- Customer Engagement Leader @ (July 2004 - June 2011)
Paul Goan Education
- Australian Institute of Company Directors
Company Directors Course
2025-2025 - University of Southern Queensland
Graduate Diploma Project Management (Project Management)
2006-2006 - CQUniversity
Bachelor of Business Info Tech (Computer/Information Technology Administration and Management)
1990-1994
Paul Goan Skills
- Artificial Intelligence (AI)
- Automation and robotics
- Business Development
- Business Intelligence (BI)
- Business Process Improvement
- Business Relationship Management
- Business Resilience
- Call Center Administration
- Change Management
- Claims Management
- Coaching
- Collaborative Problem Solving
- Contact Center Management
- Contact Center Operations
- Contact Centre Management
- Critical Thinking
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Data Analysis
- Digital Strategy
- Digital Transformation
- Insurance
- Leadership
- Management
- Mentoring
- Negotiation
- People Management
- Presentations
- Process Improvement
- Project Delivery
- Project Management
- Robotic Process Automation (RPA)
- Sales
- Stakeholder Management
- Strategic Communications
- Strategy
- Supply Chain Management
- Team Leadership
- Team Management
- Thought Leadership
- Transformation
- User Experience Design (UED)
- User Interface Design
- Vendor Management
- Workforce Planning
- probelm solving
Paul Goan Summary
- Paul Goan, based in Brisbane, QLD, AU, is currently a General Manager, Property and Niche Claims at RACQ. Paul Goan brings experience from previous roles at RACQ and Suncorp Group. Paul Goan holds a 2025 - 2025 Company Directors Course @ Australian Institute of Company Directors. With a robust skill set that includes Artificial Intelligence (AI), Automation and robotics, Business Development, Business Intelligence (BI), Business Process Improvement and more. Paul Goan has 2 emails and 1 mobile phone numbers on RocketReach.
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