Tommy Templin Email & Phone Number
Principal PS Consultant - WEM @ Genesys
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Tommy Templin Location
- Fort Worth, TX, US
Tommy Templin Work
- 2026 -now Principal PS Consultant - WEM @
- 2021 -2025 Principal Workforce Management Consultant @
- 2021 -2021 Senior Solution Consultant @
- 2013 -2021 WEM Principal Solution Lead @
- 2010 -2013 Director Contact Center Planning and Forecasting @
- 2009 -2010 Market Sensing Manager @
- 2006 -2009 Regional Sales Manager @ Bay Bridge Decision Technologies
- 2004 -2006 Workforce Operations Sr. Manager @
- 2001 -2004 National Director Workforce Management @
- 2000 -2001 Director Customer Service Operations @ APAC
- 1998 -2000 Director Workforce and Planning @
- 1996 -1998 Customer Service Planning Manager @
- 1986 -1995 Manager Customer Service Telephone Center @
Tommy Templin Education
- LeTourneau University
Bachelor of Business Administration (BBA) (Business Administration and Management, General)
1986-1995
Tommy Templin Skills
- Workforce Planning
- Genesys
- Customer Experience
- BPO
- Customer Retention
- Customer Satisfaction
- Performance Management
- Outsourcing
- Telecommunications
- CRM
- Salesforce.com
- Avaya
- Team Building
- IVR
- Cross-functional Team Leadership
- Workforce Management
- IEX
- CenterBridge
- Executive Reporting
- Virtual Hold
- Customer Service
- Innovation
- Vendor Management
- Start Ups
- Analytical Skill
- Lead Generation
- Leadership
- Sales Process
- Cross Functional Team Leadership
- Training
- Sales
- Business Analysis
- Analysis
- New Business Development
- Microsoft Word
- Multiple Sites
- Team Leadership
- Enterprise Software
- Management
- Professional Services
- Process Improvement
- Sales Management
- Recruiting
- Research
- Business Process Improvement
- Forecasting
- Customer Relationship Management Crm
- Call Center Development
- Customer Relationship Management
Tommy Templin Summary
- Tommy Templin, based in Fort Worth, TX, US, is currently a Principal PS Consultant - WEM at Genesys. Tommy Templin brings experience from previous roles at TTEC Digital, LiveVox, Genesys and USAA. Tommy Templin holds a 1986 - 1995 Bachelor of Business Administration (BBA) in Business Administration and Management, General @ LeTourneau University. With a robust skill set that includes Workforce Planning, Genesys, Customer Experience, BPO, Customer Retention and more. Tommy Templin has 3 emails and 3 mobile phone numbers on RocketReach.
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