Tom Shartrand's Location
New York, NY, US
Tom Shartrand's Work
- ServiceNow Program Manager and SME @ Cognizant
- Customer Engineer for Cloud Modern Service Mgmt. @ Microsoft
- VP-ServiceNow ITSM Program Manager @ JPMorgan Chase & Co.
- Global ITSM Program Manager @ BNP Paribas
- ITSM Advisor and Consultant @ Garnerin Group
- VP ITSM Program Manager @ Deutsche Bank
- VP ITSM Program Manager @ Julius Baer
- Project Manager IT Operations @ JPMorgan Chase & Co.
- IT Operations Manager @ GratisTel/Iquity System
- Network Operations Engineer @ Hewlett Packard Enterprise
Tom Shartrand's Education
- State University of New York (SUNY)
(Telecomunications/Computer Science)
1992 - 1996 - New York Unversity (NYU)
(Operations & Process Management)
2009 - 2010 - ITIL Service Manager
(ITIL V2/V3 Service Manager)
- ITSM SOLUTIONS
(ITIL V3 Expert)
- KEPNER TREGOE
(KT Problem Solving and Decision Making)
- KEPNER TREGOE
(KT PSDM Trainer)
- International Institute for Learning, Inc.
PMI/PMP
2012 - 2012
Tom Shartrand's Skills
- Problem Management
- ITIL
- Data Center
- Service Delivery
- Change Management
- Integration
- IT Operations
- Information Technology
- Project Management
- Infrastructure
Tom Shartrand's Summary
Tom Shartrand, based in New York, NY, US, is currently a ServiceNow Program Manager and SME at Cognizant, bringing experience from previous roles at Microsoft, JPMorgan Chase & Co., BNP Paribas and Garnerin Group. Tom Shartrand holds a 1992 - 1996 State University of New York (SUNY). With a robust skill set that includes Problem Management, ITIL, Data Center, Service Delivery, Change Management and more, Tom Shartrand contributes valuable insights to the industry. Tom Shartrand has 3 emails on RocketReach.
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