Tom Saraceni Email & Phone Number
Senior Director of Global Product Support at Boomi @ Boomi
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Tom Saraceni Location
- Raleigh, NC, US
Tom Saraceni Work
- 2023 - now Senior Director of Global Product Support at Boomi @
- 2018 - 2023 Director - Software Support @
- 2017 - 2018 Program Director @
- 2017 - 2017 Customer Satisfaction Executive @
- 2016 - 2017 Senior Manager Cloud DevOps and Operations Control Center @
- 2013 - 2016 Senior Manager @
- 2011 - 2012 Senior Manager @
- 2008 - 2011 Software Development Manager – WebSphere Portal @
- 2006 - 2008 Software Development Manager – Lotus Quickr @
- 2005 - 2006 Level 2 Software Support Manager @
- 2004 - 2005 Proactive Customer Enablement @
- 2002 - 2004 Level 2 Support – WebSphere Portal and Web Content Manager @
- 2000 - 2002 Level 2 Support – Host Integration @
Tom Saraceni Education
- University of North Carolina Wilmington
Bachelor of Science (Applied Mathematics)
1996 - 2000
Tom Saraceni Skills
- Customer Escalation Management
- Customer Service Management
- Executive Management
- Customer Engagement
- Client Relations
- Key Performance Indicators
- Negotiation
- Communication
- IT Escalation
- Business Insights
- Business Process
- Strategic Thinking
- Enterprise IT Strategy
- Customer Satisfaction
- Customer Experience
- SOA
- Agile Methodologies
- Software Development
- Integration
- Solution Architecture
- Enterprise Software
- Enterprise Architecture
- Software Project Management
- Cloud Computing
- Cloud
- IT Strategy
- Customer Relationship Management (CRM)
- Project Management
- Requirements Analysis
- Management
- Artificial Intelligence
- Agile & Waterfall Methodologies
- Business Process Improvement
- Policy Analysis
- Strategic Planning
- Software Development Life Cycle (SDLC)
- DevOps
- Operations Management
- Team Leadership
- Technical Support
- Web Services
- Leadership
- Mobile Devices
- Testing
- Program Management
- IT Service Management
- Business Analysis
- Business Intelligence
- IT Management
- IT Operations
- Customer Service
- Strategy
- Software as a Service (SaaS)
Tom Saraceni Summary
- Tom Saraceni, based in Raleigh, NC, US, is currently a Senior Director of Global Product Support at Boomi at Boomi. Tom Saraceni brings experience from previous roles at Dell Boomi and IBM. Tom Saraceni holds a 1996 - 2000 Bachelor of Science in Applied Mathematics @ University of North Carolina Wilmington. With a robust skill set that includes Customer Escalation Management, Customer Service Management, Executive Management, Customer Engagement, Client Relations and more. Tom Saraceni has 2 emails and 1 mobile phone numbers on RocketReach.
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