Tom Makarov Email
Customer Success Strategy and Ops (CSM) @ Upfort
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Tom Makarov Location
- Calgary, AB, CA
Tom Makarov Work
- 2023 -now Customer Success Strategy and Ops (CSM) @
- 2021 -2023 Senior Customer Success Manager - Strategic @
- 2019 -2021 Customer Success Team Lead @
- 2017 -2019 Project Manager @
- 2014 -2017 Senior Customer Success Manager and Territory Manager @
- 2014 -2014 Customer Success Manager @
- 2010 -2014 Implementation Manager @
- 2007 -2010 Business Analyst and Solutions Engineer @
- 2003 -2007 Implementation Manager @
- 2002 -2003 Customer Support Representative @
Tom Makarov Education
- Haskayne School of Business 1997-2002
- Bellarmine College Preparatory 1994-1997
Tom Makarov Skills
- Relationship Building
- Cross-Selling
- Customer Onboarding
- Performance Metrics
- Customer Experience
- Data Analytics
- Strategic Thinking
- Communication
- Product Adoption
- Problem Solving
- Gainsight
- Customer Engagement
- Customer Satisfaction
- Customer Retention
- Customer Success
- Team Management
- Software Implementation
- Project Management
- Business Process Improvement
- Business Analysis
- Change Management
- Pre-sales
- Software Documentation
- Marketing
- CRM
- Technical Support
- Consulting
- Business Process
- Sage Products
- SQL
- Salesforce.com
- Dynamics 365
- Microsoft Power BI
- Public Speaking
- Training
- Stakeholder Management
- Customer Service
- Customer Support
- Coaching
- Mentoring
- Leadership
- Team Leadership
- Business Communications
- IT Project Implementation
- ERP Implementations
- System Configuration
- Help Desk
- Subject Matter Experts
- Professional Services
- Software as a Service (SaaS)
Tom Makarov Summary
- Tom Makarov, based in Calgary, AB, CA, is currently a Customer Success Strategy and Ops (CSM) at Upfort. Tom Makarov brings experience from previous roles at Zuora, ITRAK 365, VICE Media and Replicon. Tom Makarov holds a 1997 - 2002 Haskayne School of Business. With a robust skill set that includes Relationship Building, Cross-Selling, Customer Onboarding, Performance Metrics, Customer Experience and more. Tom Makarov has 1 emails on RocketReach.
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Tom Makarov
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