Toia Gray Email & Phone Number
Senior Manager, Customer Experience Operations, Customer Care @ DispatchIt
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Toia Gray Location
- New York, NY, US
Toia Gray Work
- Senior Manager, Customer Experience Operations, Customer Care @ (February 2025 - Present)
- Sr. Manager Customer Experience and Support @ (July 2020 - April 2023)
- Senior Partner and Customer Success Manager @ (July 2021 - November 2021)
- Account Manager - Partner and Customer Success @ (July 2020 - June 2021)
- Sr. Manager - City Operations @ (March 2020 - July 2020)
- Sr . Manager - Process Operations @ (March 2019 - March 2020)
- Manager, Community Workplace Operations @ (January 2018 - January 2019)
- Manager, Customer Support @ (August 2015 - January 2018)
- District Manager, Sales @ (December 2013 - April 2015)
- Regional Account and Customer Success Manager @ (January 2008 - November 2013)
Toia Gray Education
- Fort Hays State University
- UC Irvine
- Northern Kentucky University
Toia Gray Skills
- Account Management
- Branding
- Business Metrics
- Business Operations
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Reviews
- CRM
- CSM
- Client Relations
- Client Services
- Coaching
- Communication
- Constructive Feedback
- Contact Center Management
- Contract Management
- Contract Negotiation
- Critical Thinking
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Data-driven Decision Making
- Delegation
- Enablement
- Energy Management
- Executive Leadership
- Government Contracts
- Inbound Marketing
- Interactive Voice Response (IVR)
- Key Metrics
- Key Performance Indicators
- Leadership
- Management
- Mitigation Strategies
- Offboarding
- Partnership Agreements
- Process Improvement
- Project Management
- Project Planning
- Quality Assurance
- Renewable Energy
- SAP
- Sales
- Sales Management
- Self Service
- Service-Level Agreements (SLA)
- Strategic Initiatives
- Strategic Planning
- Strategic Thinking
- Strategy
- Supervisory Skills
- Team Building
- Team Leadership
- Team Management
- Third-Party Vendor Management
- Training
- Trusted Business Advisor
- Vendor Management
- Workforce Planning
Toia Gray Summary
- Toia Gray, based in New York, NY, US, is currently a Senior Manager, Customer Experience Operations, Customer Care at Dispatch. Toia Gray brings experience from previous roles at Rhino and Bellhop. Toia Gray holds a Fort Hays State University. With a robust skill set that includes Account Management, Branding, Business Metrics, Business Operations, Business Process Improvement and more. Toia Gray has 2 emails and 2 mobile phone numbers on RocketReach.
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