Tim O'Callaghan Email
Head of Partnerships and Operational Strategy @ Westpac Group
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Tim O'Callaghan Location
- Adelaide, SA, AU
Tim O'Callaghan Work
- 2026 - now Head of Partnerships and Operational Strategy @
- 2021 - 2026 Executive Manager, Business Optimisation @
- 2019 - 2021 National Manager - Program Management Office (PMO) @
- 2018 - 2019 National Manager - Customer Contact Transformation, Chief Operating Office @
- 2015 - 2018 National Manager Contact Centres Strategy and Operations, Chief Operating Office @
- 2011 - 2015 Senior Manager - Insurance Contact Centre @
- 2011 - 2011 Team Manager - Retail and Corporate Superannuation Operations @
- 2009 - 2011 Strategic Workforce Manager @
- 2008 - 2009 Business Process Analyst @
Tim O'Callaghan Education
- University of Adelaide
Professional Management Program
2012 - 2012 - Deakin University
Graduate Diploma (Business Analytics)
- null
- Thammasat
Bachelor's degree (International Business)
Tim O'Callaghan Skills
- Management
- Stakeholder Management
- Business Process Improvement
- Relationship Management
- Operations Management
- Performance Management
- Contact Centers
- Financial Services
- Banking
- Customer Experience
- Strategy
- Team Leadership
- Strategic Planning
- Business Process
- Process Improvement
- Call Centers
- Employee Engagement
- Outsourcing
- Superannuation
- Business Strategy
- Business Transformation
- Customer Service
- Business Process Mapping
- Offshoring
- Project Delivery
- Vendor Management
- Team Management
- Call Center
- Sales Management
- Insurance
- Business Relationship Management
- Contact Center Operations
- Workforce Planning
- Workforce Management
- Sales Operations
- Data Analysis
- Data Mining
- Analytical Skills
- Business Analytics
- Big Data Analytics
- Marketing Analytics
- Machine Learning
- Deep Learning
- RapidMiner
- Big Data
- R
- Tableau
- Microsoft Office
- Artificial Intelligence
- Neural Networks
- Leadership
- Public Relations
- Artificial Neural Networks
Tim O'Callaghan Summary
- Tim O'Callaghan, based in Adelaide, SA, AU, is currently a Head of Partnerships and Operational Strategy at Westpac Group. Tim O'Callaghan brings experience from previous roles at Westpac Group and BT Financial Group. Tim O'Callaghan holds a 2012 - 2012 Professional Management Program @ University of Adelaide. With a robust skill set that includes Management, Stakeholder Management, Business Process Improvement, Relationship Management, Operations Management and more. Tim O'Callaghan has 2 emails on RocketReach.
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