Tim McLain Email & Phone Number
Director, TRICARE Customer Service @ WPS Health Solutions
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Tim McLain Location
- Lafayette, IN, US
Tim McLain Work
- Director, TRICARE Customer Service @ (August 2018 - Present)
- Project Director - CMS Enterprise IT Service Desk @ (January 2016 - August 2018)
- Program Director, Customer Service and Contact Center Operations @ (September 2008 - December 2015)
- Director, Operations @ (October 2007 - September 2008)
- Director, Customer Service @ (July 2006 - September 2007)
- Director, Customer Service @ (May 2002 - July 2006)
Tim McLain Education
- Monmouth University
Master Of Business Administration
1982-1986 - Monmouth University
Bachelors (Marketing)
1978-1982
Tim McLain Skills
- Account Management
- Business Analysis
- Business Process Improvement
- Call Center
- Call Center Administration
- Call Center Development
- Call Centers
- Change Management
- Contact Centers
- Contract Management
- Customer Service
- Federal Government Contracts
- Government Contracting
- HIPAA
- Healthcare
- Integration
- Leadership
- Management
- Medicare
- Multi-channel Contact Center
- PMO
- Process Improvement
- Program Management
- Project Management
- Requirements Analysis
- Strategic Planning
- Team Leadership
- Third-Party Vendor Management
- Vendor Management
Tim McLain Summary
- Tim McLain, based in Lafayette, IN, US, is currently a Director, TRICARE Customer Service at WPS Health Solutions. Tim McLain brings experience from previous roles at National Government Services, Meritain Health and Revolution Health Group. Tim McLain holds a 1982 - 1986 Master Of Business Administration @ Monmouth University. With a robust skill set that includes Account Management, Business Analysis, Business Process Improvement, Call Center, Call Center Administration and more. Tim McLain has 2 mobile phone numbers on RocketReach.
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