Michelle Olson Email & Phone Number
Vice President Health Plan Operations @ WPS Health Solutions
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Michelle Olson Location
- Madison, WI, US
Michelle Olson Work
- Vice President Health Plan Operations @ (July 2025 - Present)
- Strategic Business Initiatives Leader @ (April 2024 - July 2025)
- Value Stream Owner - Provider Networks @ (May 2023 - April 2024)
- Director of Member Relations and Customer Experience @ (April 2019 - May 2023)
- Customer Service and Grievance and Appeals Manager @ (January 2014 - April 2019)
- Grievance and Appeal Program Manager @ (August 2011 - December 2013)
- Provider Pricing Analyst @ (October 2009 - July 2011)
- Customer Care Manager @ (May 2008 - October 2009)
- Customer Service Supervisor @ (January 2006 - April 2008)
- Customer Service Associate @ (May 2005 - December 2005)
- Customer Service Representative @ (July 2004 - April 2005)
Michelle Olson Education
- Gustavus Adolphus College
- Edgewood University
Michelle Olson Skills
- Access
- Analytical Skills
- Business Analysis
- Business Process Improvement
- Call Centers
- Communication
- Cross-functional Team Leadership
- Culture Change
- Customer Experience
- Customer Service
- Data Analysis
- Data-driven Decision Making
- Employee Benefits
- Grievance and Appeals
- HIPAA
- Health Insurance
- Health Plan Operations
- Healthcare
- Healthcare Information Technology
- Insurance
- Key Performance Indicators
- Leadership
- Leadership Development
- Leading transformational change
- Managed Care
- Management
- Medicare
- Microsoft Excel
- Negotiation
- Net Promoter Score
- Operational Excellence
- Operations Management
- Organizational Leadership
- Outlook
- Problem Solving
- Process Design
- Process Improvement
- Program Management
- Recruiting
- Software Documentation
- Stakeholder Engagement
- Stakeholder Management
- Strategy
- System Configuration
- System Testing
- Team Building
- Training
- Training Delivery
- User Acceptance Testing
- Microsoft Office
- Analysis
- Research
- Pricing
Michelle Olson Summary
- Michelle Olson, based in Madison, WI, US, is currently a Vice President Health Plan Operations at WPS—A health solutions company. Michelle Olson brings experience from previous roles at Dean Health Plan, Inc. and Medica. Michelle Olson holds a Gustavus Adolphus College. With a robust skill set that includes Access, Analytical Skills, Business Analysis, Business Process Improvement, Call Centers and more. Michelle Olson has 2 mobile phone numbers on RocketReach.
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Top WPS Health Solutions Employees
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