Thorp Foster Email & Phone Number
Principal @ Experience Design Group
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Thorp Foster Location
- Boston, MA, US
Thorp Foster Work
- Principal @ (June 2026 - Present)
- President | MarketOnceCX — Outsourced CS for PE-Backed Mid-Market Companies @ (December 2023 - April 2026)
- Vice President, Global Customer Experience Partnerships @ (October 2020 - November 2023)
- Senior Director, Partnership and Business Development @ (March 2018 - October 2020)
- Director, NPS Loyalty Forum @ (February 2011 - March 2018)
- VP, Marketing, Retention and Customer Experience @ (July 2010 - February 2011)
- EVP, Marketing and Client Service @ (March 2007 - June 2010)
- President, NASCAR RacePoints @ (July 2004 - February 2007)
- Vice President @ (February 2002 - June 2004)
- Co-Founder @ Fansanity (February 2001 - January 2002)
- Vice President @ eGrad (January 2000 - January 2001)
- Senior Vice President, Retention Marketing @ (January 1999 - May 2000)
- Vice President - Inbound Marketing @ (April 1996 - December 1998)
- Manager @ (September 1993 - April 1996)
- Senior Analyst @ (August 1989 - August 1991)
Thorp Foster Education
- Harvard Business School
MBA (General Management)
- University of Florida
BS (Finance)
Thorp Foster Skills
- Account Management
- Analytics
- B2B Software
- B2B2C
- Business Development
- Business Strategy
- CRM Integration
- CX Operations
- CX Strategy
- CX Technology Roadmaps
- CX Tranformation
- Change Management
- Churn Reduction
- Closed-Loop Feedback
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Cross-Sell and Upsell
- Customer Advocacy
- Customer Analytics
- Customer Escalation Management
- Customer Experience
- Customer Health Scoring
- Customer Insight
- Customer Journey Mapping
- Customer Lifetime Value (CLV)
- Customer Loyalty
- Customer Onboarding
- Customer Retention
- Customer Service Operations
- Customer Success
- Customer-Led Growth
- Digital Marketing
- Direct Marketing
- Executive Leadership
- Financial Modeling
- General Management
- Gross Revenue Retention (GRR)
- Journey Design
- Loyalty Marketing
- Loyalty Programs
- Management Consulting
- Medallia
- Net Promoter Score
- Net Promoter System
- Net Revenue Retention (NRR)
- Organizational Design
- P&L Management
- Private Equity Value Creation
- Qualtrics
- Quarterly Business Reviews (QBRs)
- Retention Marketing
- Segmentation
- Start-ups
- Strategic Partnerships
- Strategy
- Team Building
- Voice of the Customer
- Start Ups
- Leadership
- Microsoft Office
- Advisory
- Marketing
- Advertising
- Services
Thorp Foster Summary
- Thorp Foster, based in Boston, MA, US, is currently a Principal at Experience Design Group. Thorp Foster brings experience from previous roles at MarketOnce and Bain & Company. Thorp Foster holds a MBA in General Management @ Harvard Business School. With a robust skill set that includes Account Management, Analytics, B2B Software, B2B2C, Business Development and more. Thorp Foster has 1 emails and 2 mobile phone numbers on RocketReach.
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Thorp Foster
Principal
Boston, MA, US
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Thorp Foster
Principal
Boston, MA, US
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